Roxanne Layne
New York,New York
Overview
6
6
years of professional experience
Work History
Housing-specialist
Department of Aging
09.2023 - 12.2023
- Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
Senior Housing Specialist
CUNY Zicklin School of Business
04.2022 - 12.2022
- Conducted regular inspections of senior housing facilities, identifying areas for improvement or potential safety hazards.
- Managed budgets and finances related to senior housing operations, optimizing resource allocation for maximum impact.
- Collaborated with property management teams to ensure high-quality maintenance of senior housing properties.
- Increased resident retention with proactive communication and relationship-building initiatives.
Housing Specialist
New York City Housing Authority
03.2018 - 12.2019
- Streamlined application processes for prospective tenants, resulting in reduced wait times and increased occupancy rates.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness Number%.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Sought out affordable housing options and residences for people in need.
Housing Case Manager
Department of Social Services
01.2018 - 06.2019
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
Education
Associates In Applied Sciences - Accounting
Borough of Manhattan Community College of The City University of New York
New York, NY06.2008
Skills
- Social Services
- Referrals and networking
- Property Maintenance
- Policy analysis
- Case Management
- Fair Housing Regulations
- Asset Management
Timeline
Housing-specialist
Department of Aging
09.2023 - 12.2023
Senior Housing Specialist
CUNY Zicklin School of Business
04.2022 - 12.2022
Housing Specialist
New York City Housing Authority
03.2018 - 12.2019
Housing Case Manager
Department of Social Services
01.2018 - 06.2019
Associates In Applied Sciences - Accounting
Borough of Manhattan Community College of The City University of New York
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