Schelia Jenkins

• Educated clients on proper tenant responsibilities, contributing to a decrease in lease violations and eviction rates across managed properties.
• Streamlined application processes for more efficient access to housing resources and programs.
• Negotiated successful rent payment plans between tenants and landlords, preventing evictions while ensuring continued income streams for property owners.
• Managed caseloads efficiently, resulting in timely assistance for clients seeking housing support services.
• Maintained detailed records of client interactions, ensuring accurate documentation for case management purposes.
• Developed tailored housing plans that successfully met the unique needs of each client.
• Coordinated with external agencies to secure additional funding sources for clients facing financial hardships related to their living arrangements.
• Conducted comprehensive assessments of clients'' financial situations to determine appropriate resources and interventions.
• Helped clients find permanent or temporary housing.

• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

Enhanced mental well-being through effective strategies.

Implemented strategies for suicide prevention.

Delivered specialized assistance as hotline specialist.

Provided empathetic support to individuals in mental distress.

Assisted human trafficking victims in accessing essential resources.