Roxanne Mendez

• Facilitate appointments and transportations for each resident as needed.
• Coordinate with providers to ensure all residents are seen by ancillary services.
• Work alongside an interdisciplinary team to ensure the success of all resident’s stay at the Skilled Nursing Facility
• Maintain records of resident interactions and progress towards goals, ensuring effective services.
• Collaborated with community organizations such as lower level of care facilities to ensure a safe transition from Skilled Nursing Facility to discharge location.
• Provided empathetic support to residents during traumatic events, facilitating timely interventions ensuring residents maintain a psychosocial wellbeing.
• Enhanced client satisfaction by providing timely and accurate information on available social services programs and community resources.
• Conducted thorough assessments of resident needs, connecting them with appropriate resources and facilitating mental health needs.
• Ensure all theft and loss and grievance reports are investigated and resolved in a timely manner.

• Worked alongside case management to ensure the success of a safe discharge transition from a skilled nursing facility to the community.

• Coordinated appointments and arranged transportation as needed for both long and short term residents.

• Worked alongside providers to ensure ancillary services were being provided to all residents.

• Assessed residents and families to ensure all the right resources were being provided to each resident during their stay in a skilled nursing facility and in the community post discharge.

• Planned, coordinated, and implemented activities of interest for the mental wellbeing of patients in both group and one on one settings.
• Scheduled movies, entertainment, and other special events.
• Helped residents build and maintain relationships and social skills while residing in a Skilled Nursing Facility.
• Ensured residents were engaging in familiar hobbies of interest that they were involved in prior to hospitalization.