Roxanne O'Keefe
San Diego,CA
Summary
Cross-functional team player known for strong communication and multitasking abilities. Experienced in supervising operations and resolving customer issues, contributing to increased team morale and efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Chili's Bar and Grill
Santee, CA
06.2022 - 11.2025
- Supervised daily operations to ensure exceptional guest experiences and adherence to quality standards
- Mentored junior staff members in their development by offering guidance/support in their assigned roles
- Maintained dependable availability, frequently covering double shifts to ensure smooth operations
- Collaborated with management to refine processes, improving overall efficiency within the restaurant operations
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees
- Conducted performance evaluations and provided constructive feedback to employees
Bartender
Chili's Bar and Grill
San Diego, CA
08.2023 - 11.2025
- Trained new bartenders on customer service protocols and standards
- Maintained accuracy and composure while handling diverse tasks in a dynamic, fast-paced workplace
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Resolved customer complaints with empathy and professionalism
- Improved team morale and efficiency, leading by example and offering support
- Developed loyal clientele by providing genuine, exceptional service
Server
Chili's Grill & Bar
San Diego, CA
03.2020 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously
- Trained new staff on operational procedures to maximize team performance
- Delivered exceptional customer service by addressing guest inquiries and ensuring satisfaction
- Created a positive environment and retaining clientele loyalty
- Consistently exceeded performance goals related to sales targets and customer satisfaction ratings
Key Holder
Mr. Moto Pizza
La Jolla, CA
06.2019 - 04.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing discrepancies
- Oversaw store operations
- Trained and mentored new staff
- Resolved customer complaints efficiently
Contingency Assistant
Best In The Desert Racing Association
Las Vegas, NV
01.2015 - 01.2023
- Verified promotional products and safety gear needed for all race vehicles
- Assisted in safety inspections for racers
- Interacted and coordinated with race vendors
Education
High School Diploma -
Clairemont High School
San Diego, CA01-2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Chili's Bar and Grill
08.2023 - 11.2025
Assistant Manager
Chili's Bar and Grill
06.2022 - 11.2025
Server
Chili's Grill & Bar
03.2020 - 08.2023
Key Holder
Mr. Moto Pizza
06.2019 - 04.2020
Contingency Assistant
Best In The Desert Racing Association
01.2015 - 01.2023
High School Diploma -
Clairemont High School