Roxanne Plymale
Sanger,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Security Finance
04.2023 - Current
- Provide top-tier customer service, assisting customers with questions, concerns, and products
- Process and prepare loan applications
- Take and process payments
- Prepare loan documents and execute loan closing on current renewal loans and new loans
- Balance assigned cash drawer daily
- Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank
- Maintain strong customer relationships and build community within
- Call approved and unmade applications to close
- Send complete and accurate credit denial letters within 30 days from the date of application
- Pay branch expenses as instructed by Branch Manager
- Make collection calls to past due accounts.
Collection Representative
Regional Acceptance Corporation
08.2020 - 06.2021
- Met performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept
- Managed client communications and provided accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations
- Executed calls to assigned accounts in order of the collection system queue priority as established by calling strategy
- Documented all collection efforts for each assigned account in the collection system using appropriate codes and notes in accordance with established procedures
- Utilized established resources for alternative information to reach clients
- Offered/executed payment assistance and settlement programs for clients based upon written policy guidelines
- Communicated regularly with leadership on status of problem accounts in accordance with established procedures
- Ensured that all accounts have been thoroughly worked according to established procedures (including contact attempts, required letters, etc.)
Loan Processor II
The Savings Group
06.2021 - 11.2022
- Worked remotely
- Processed an average of 20 loans per day with 97% accuracy
- Reviewed loan applications for accuracy and completeness
- Verified borrower's income, assets, and credit history
- Ordered and reviewed title reports, and other documents
- Calculated borrower's debt-to-income ratio
- Submitted loan applications to underwriting for approval
- Responded to underwriting requests for additional information
- Prepared loan closing documents
- Monitored loan status and ensure timely closing
- Maintained loan files and records
- Communicated with sales team, lenders, and other parties throughout the loan process
- Resolved discrepancies and problems that arise during the loan process.
Accounts Receivable Manager
Nurse Assist, Inc.
01.2018 - 08.2020
- Managed the processing, verifying, and posting receipts for goods sold
- Resolved complex account discrepancies and escalated issues as needed for resolution
- Maintained accurate and up-to-date accounts receivable records, including aging analysis, credit applications, and collection efforts
- Maintained accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
- Coordinated with other departments to ensure accurate and complete records and timely resolution of outstanding issues
- Reviewed and approved adjustments, credit memos, and write-offs in accordance with company policies
- Performed administrative and clerical tasks, such as data entry, preparing invoices, sending bill reminders, filing paperwork
- Monitored and collected accounts receivable by contacting clients via telephone, email, and mail
- Prepared regular reports and analysis for management review, highlighting key metrics and trends.
Administrative/Lab Assistant
Espree Animal Products
12.2016 - 01.2018
- Performed raw material test
- Reported test results to plant
- Performed basic maintenance on lab equipment
- Tested competitor samples and provide report
- Prepared raw material and finish products for testing
- Assisted in developing and writing lab and quality control procedures
- Worked with minimal supervision
- Maintained a clean work area
- Performed QA on all finished products to make sure they met company standards
- Prepared samples for testing and shipped to outside labs
- Configure lab equipment
- Maintained COA's and SDS making sure they were up to date
- Administrative duties including answering phones transferring to correct department or personnel, took phone orders, processed shipping reports, processed payroll, UPS tracking, filing, copying, fax, scanning, and accounts receivable.
Collections Representative
Capital One
06.2016 - 12.2016
- Collected on loan's anywhere from 120+ days past due
- Resolved routine billing inquiries and negotiating payment arrangements to cure delinquent accounts
- Exceeded monthly goals to help assure accounts are brought current and customers are educated, while still providing a high level of customer service and staying within all FDCPA guidelines
- Assisted other departments and team members as needed
- Obtained and Shared Information: Skip trace (over the phone and internet) to locate the customer and confirm the vehicle location
- Communicate the vehicle location information to the assigned repossession contractor to aid in recovery of the vehicle
- Handled Phone Calls: Make outbound calls and receive inbound calls as a means of obtaining new leads
- Adhered to Policies/Processes: Remained compliant with policies, processes and legal guidelines.
Customer Service Representative
NATIONAL MOTOR CLUB
09.2014 - 06.2016
- Receive and accurately documented member requests for roadside assistance within the local Club territory
- Demonstrated appropriate knowledge and use of Member Relationship Management (MRM) services in providing members with total service solutions
- Counsel members on Provisions for Service and determine if service requests are within established policies and procedures
- Accurately determine appropriate point of contact and redirect callers when service requests are outside established policies and procedures
- Advise members of service conditions and estimated time of arrival
- Demonstrated empathy and provide reassurance to members
- Identify and communicate adverse service conditions and areas to Service Representatives III and supervision
- Communicate necessary, pertinent information to Highway Patrol and other public agencies as required
- Notify supervision of any malfunctioning equipment, erroneous or outdated resource materials, unsafe work conditions or any other impediments to fulfilling the responsibilities of the position
- Answer member requests for general membership information and/or refer to appropriate parties
- Receive Service Specialists handle incoming calls from members who are under duress coping with vehicle malfunctions and/or find themselves in dangerous situations
- Identified potential problems and reacted accordingly to ensure quality service to all members, taking action that is consistent with available facts, financial constraints, and possible consequences
- Worked with minimal supervision while remaining within established productivity standards.
Education
General - General
Tulsa Community College West Campus
Tulsa, OK12.2005
Skills
- CUSTOMER SERVICE
- Office Equipment
- SALES
- Typing
- Office Administration
- Front Desk
- Data Entry
- Sage
- EDI
- Accounts Receivable
- Journal Entries
- Communication skills
- ERP Systems
- General Ledger Reconciliation
- General Ledger Accounting
- Accounting Software
- Office management
- Microsoft Office
- Windows
- Banking
- Negotiation
- Databases
- Microsoft Excel
Additional Information
Customer service, Adaptive team player, Energetic work attitude, Active listening skills, Sharp problem solver, Sales
Assessments
- Sales skills, Proficient, 02/2023, Influencing and negotiating with customers
- Customer focus & orientation, Proficient, 01/2023, Responding to customer situations with sensitivity
- Customer service, Proficient, 06/2020, Identifying and resolving common customer issues
- Administrative support professional fit, Proficient, 07/2020, Measures the traits that are important for successful administrative support professionals.
- Attention to detail, Proficient, 01/2023, Identifying differences in materials, following instructions, and detecting details among distracting information
- Work style: Reliability, Proficient, 01/2023, Tendency to be reliable, dependable, and act with integrity at work
Timeline
Assistant Manager
Security Finance
04.2023 - Current
Loan Processor II
The Savings Group
06.2021 - 11.2022
Collection Representative
Regional Acceptance Corporation
08.2020 - 06.2021
Accounts Receivable Manager
Nurse Assist, Inc.
01.2018 - 08.2020
Administrative/Lab Assistant
Espree Animal Products
12.2016 - 01.2018
Collections Representative
Capital One
06.2016 - 12.2016
Customer Service Representative
NATIONAL MOTOR CLUB
09.2014 - 06.2016
General - General
Tulsa Community College West Campus