Summary
Overview
Work History
Education
Skills
Timeline
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ROXANNE ROMO

Chicago,IL

Summary

Accomplished Market & District Manager with over 9 years of experience in wireless retail operations, leading multi-unit teams to achieve revenue growth, operational efficiency, and exceptional customer service. Adept at building high-performing teams, analyzing market data, and tailoring strategies to meet business objectives. Passionate about developing talent, fostering strong client relationships, and driving business outcomes through innovative solutions. Proven ability to exceed sales targets and ensure brand and operational compliance in dynamic, fast-paced environments.

Overview

10
10
years of professional experience

Work History

District Manager

Total Wireless
08.2024 - Current
  • Lead and manage 20+ retail locations across a broad territory, driving consistent sales performance and customer satisfaction through effective leadership and in-market support
  • Develop and implement performance-driven strategies, resulting in enhanced operational efficiency and increased revenue
  • Coach and mentor Store Managers and Consultants, fostering internal promotions with 5+ successful career advancements
  • Analyze sales trends and key performance indicators (KPIs) to guide decision-making, ensuring alignment with market demands and customer needs
  • Conduct monthly store audits to ensure strict adherence to brand consistency, operational policies, and performance standards
  • Collaborate with local teams to drive operational excellence, achieving consistent sales growth and customer retention

Project Manager

Favorite Healthcare Staffing
02.2019 - 08.2024
  • Coordinated logistics and operations at a client shelter, including census tracking and resource allocation.
  • Managed daily reporting to city officials on occupancy, client transitions, and emergency incidents.
  • Facilitated service delivery with partners across healthcare, meal services, and supply chains.
  • Updated policies and oversaw communication with staff and volunteers.
  • Responded to urgent needs and ensured continuity of care and support.

Area Manager

AT&T
08.2015 - 02.2019
  • Directed a team of 14+ to surpass monthly sales goals; team ranked #1 nationally.
  • Delivered performance coaching and development plans for team members.
  • Collaborated with senior leadership to identify operational inefficiencies and implement solutions.
  • Led training sessions on AT&T services, systems, and customer engagement strategies.

Education

High School Diploma -

Raymondville High School
Raymondville, TX
06.2008

Skills

  • Leadership & Multi-Site Team Management
  • Sales Performance & Revenue Growth
  • Coaching, Training & Talent Development
  • Customer Service Excellence
  • Market Analysis & Strategic Planning
  • Recruiting & Staffing Oversight
  • Conflict Resolution & Team Motivation
  • KPI Management & Compliance
  • Fast-Paced Environment Adaptability
  • Strong communication and interpersonal skills
  • Ability to manage multiple competing priorities
  • Willingness to travel up to 75%

Timeline

District Manager

Total Wireless
08.2024 - Current

Project Manager

Favorite Healthcare Staffing
02.2019 - 08.2024

Area Manager

AT&T
08.2015 - 02.2019

High School Diploma -

Raymondville High School

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ROXANNE ROMO