Roxanne Sanchez
6911 Severino St
Summary
Dedicated professional skilled in fostering strong client relationships and handling complaints effectively. Experienced in fast-paced environments, with a successful track record in sales and team collaboration.
Dynamic professional with a strong background in customer service and sales. Proven ability to enhance client satisfaction and retention while driving sales growth through effective complaint handling and team development.
Overview
10
10
years of professional experience
Work History
CSR, Sales
Fred Loya Insurance
Pharr, TX
07.2018 - Current
- Assisted customers with insurance policy inquiries and claims processing.
- Facilitated sales presentations, educating clients on product offerings and benefits.
- Developed strong client relationships, enhancing customer satisfaction and retention rates.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Proven ability to learn quickly and adapt to new situations.
- Managed cash handling processes to ensure accuracy and compliance with financial protocols.
- Provided exceptional customer support via phone, email, and chat to resolve inquiries efficiently.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Research Interviewer
ABT Associates
McAllen, TX
08.2016 - 06.2018
- Conducted interviews with participants to assess eligibility.
- Conducted telephone interviews of general population to collect data for Health studies.
- Logged survey questions, customer answers and customer behavior directly into AS400 database.
- Adapted quickly to changes in policies and procedures, ensuring compliance and consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Payroll Certificate - Payroll
South Texas College
McAllen, TX05-2026
High School Diploma -
PSJA NORTH EARLY COLLEGE HIGH SCHOOL
PHARR TX05-2016
Skills
- Customer service
- Data entry
- Call center experience
- Complaint handling
- Payment processing
- Microsoft outlook
- Paperwork processing
- Team development
- Data collection
- Sales expertise
- Sales closing
Languages
English
Full Professional
Spanish
Full Professional
Timeline
CSR, Sales
Fred Loya Insurance
07.2018 - Current
Research Interviewer
ABT Associates
08.2016 - 06.2018
Payroll Certificate - Payroll
South Texas College
High School Diploma -
PSJA NORTH EARLY COLLEGE HIGH SCHOOL