Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roxanne Scott

Houghton Lake

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

13
13
years of professional experience

Work History

Sales Associate

Kabinetree Koncepts
09.2023 - Current
  • Greet customers, helped locate merchandise, and suggested suitable options.
  • Develop strong rapport with customers and create positive impression of business.
  • Answer customer questions about products and services, helped locate merchandise, and promoted key items.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Processed payments and provided receipts to establish proof of transaction.
  • Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

Legal Assistant

Law Offices Of King & King, PLLC
10.2022 - 09.2023
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Revised and finalized letters, briefs, and memos.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.

Legal Assistant

Nolan, Thomsen & Villas, P.C.
09.2018 - 11.2020
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.

Customer Service Support Associate

Jackson National
01.2011 - 04.2018
  • Offered assistance in implementing and developing training programs.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Process death claim work objects under the allotted time frame.
  • Process annuity withdrawals.
  • Data entry.
  • Communicate with clients and insurance agents.

Education

No Degree - Business Administration

Cornerstone University
Grand Rapids, MI

High School Diploma -

Plainwell High School
Plainwell, MI
06.1991

Skills

  • Sales Expertise
  • Time Management
  • Customer Service
  • Excellent Social Skills
  • Detail Oriented
  • Multitasking
  • Organized
  • Problem Solving
  • Teamwork

Timeline

Sales Associate

Kabinetree Koncepts
09.2023 - Current

Legal Assistant

Law Offices Of King & King, PLLC
10.2022 - 09.2023

Legal Assistant

Nolan, Thomsen & Villas, P.C.
09.2018 - 11.2020

Customer Service Support Associate

Jackson National
01.2011 - 04.2018

No Degree - Business Administration

Cornerstone University

High School Diploma -

Plainwell High School

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Roxanne Scott