Roxanne Varela
Glendale,AZ
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
8
8
years of professional experience
Work History
Sales Associate
Macys Department Store
Glendale, AZ
10.2023 - 01.2024
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Front Desk Clerk
Premier Inn
Tolleson, AZ
09.2017 - 06.2021
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Maintained accurate records of all guests' stays and charges.
- Conducted daily shift reports to review occupancy levels and revenue figures.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Prepared documents related to guest accounts including invoices, reservations.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Housekeeping Room Attendant
Premier Inn
Tolleson, AZ
03.2016 - 10.2017
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
Education
J.D. - Computer Graphics
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ01-2014
Skills
- Order Processing
- Payment Processing
- Customer Needs Assessment
- Inventory Control
- Upselling
- Client Account Management
Affiliations
- outdoors
- family time
- volunteer
Accomplishments
- promotion
- training program for leadership
Timeline
Sales Associate
Macys Department Store
10.2023 - 01.2024
Front Desk Clerk
Premier Inn
09.2017 - 06.2021
Housekeeping Room Attendant
Premier Inn
03.2016 - 10.2017
J.D. - Computer Graphics
Maricopa Community Colleges - Rio Salado Community College
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