Overview
Work History
Education
Skills
Timeline
Manager
Roxanne Young

Roxanne Young

Sanford,FL

Overview

16
16
years of professional experience

Work History

Customer Service Associate

Dunkin' Donuts
Orlando, FL
11.2018 - 11.2020
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Suggested product solutions based on individual customer needs.
  • Answered phone calls from customers promptly and courteously.
  • Handled cash register operations accurately during peak times.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Wait Staff Member

IHOP
Orlando, FL
06.2015 - 10.2017
  • Greeted and welcomed customers, providing them with menus.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.

Housekeeping Attendant

Hampton Inn Suites
Altamonte Springs, FL
02.2007 - 04.2010
  • Maintained cleanliness and order of assigned areas.
  • Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
  • Replenished supplies in guest rooms such as drinking glasses and bathroom amenities.
  • Responded promptly to special requests from guests or management staff.
  • Performed deep cleaning tasks as needed including carpet shampooing or furniture and upholstery cleaning.
  • Checked all vacant rooms before assigning them to new guests.
  • Kept records of room availability and occupancy rates.
  • Furnished guests with clean linens and supplied rooms with toiletries.

Server

Bennigan's Bar & Grill
Altamonte Springs, FL
06.2004 - 08.2007
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Education

Bachelor of Science - Forensic Psychology

Grand Canyon University
Phoenix, AZ
05.2027

Some College (No Degree) - Paralegal Studies

Post University
Waterbury, CT

Skills

  • Team Collaboration
  • Regulatory Compliance
  • Appointment Scheduling
  • Clerical Support
  • Inbound and Outbound Calling
  • Point of Sale Systems
  • Retail Marketing
  • Complex Problem-Solving
  • Tactful and Diplomatic
  • Quality Assurance
  • Customer Complaint Resolution

Timeline

Customer Service Associate

Dunkin' Donuts
11.2018 - 11.2020

Wait Staff Member

IHOP
06.2015 - 10.2017

Housekeeping Attendant

Hampton Inn Suites
02.2007 - 04.2010

Server

Bennigan's Bar & Grill
06.2004 - 08.2007

Bachelor of Science - Forensic Psychology

Grand Canyon University

Some College (No Degree) - Paralegal Studies

Post University

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Roxanne Young