Effective Customer Service Representative with over five years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Hi, I’m
Roxanne Buck
2331 N Hwy 38, Brigham City,UT
Summary
Overview
9
years of professional experience
Work History
Smart Rhino Labs, Murray, UT
Customer Service Representative
2018.09 - 2019.05 (8 months)
Job overview
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Walmart, Perry, UT
Pharmacy Technician / Greeter
2014.12 - 2018.11 (3 years & 11 months)
Job overview
- Interpreted and processed medication orders under supervision of pharmacist.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Accurately selected, measured and combined prescription components to prepare custom orders.
- Checked medications for content, accuracy and completeness of all drug packaging and labeling.
Convergys, Logan, UT
Customer Service Representative
2010.11 - 2013.03 (2 years & 4 months)
Job overview
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Education
Bridgerland Applied Technology College Logan, UT
Technical School Diploma from Pharmacy Technician
05.2014
University Overview
Skills
- Problem-solving abilities
- Learning strategies
- Time management
- Technologically savvy
- Adaptive team player
- Critical thinking
- Conflict mediation
- Courteous demeanor
- Inbound and outbound calling
- Data entry
- Communication
- Positive attitude
Timeline
Customer Service Representative
Smart Rhino Labs
2018.09 - 2019.05 (8 months)
Pharmacy Technician / Greeter
Walmart
2014.12 - 2018.11 (3 years & 11 months)
Customer Service Representative
Convergys
2010.11 - 2013.03 (2 years & 4 months)
Bridgerland Applied Technology College
Technical School Diploma from Pharmacy Technician
Similar Profiles
Jesse Wade DossJesse Wade Doss
Lab Technician at Rhino LabsLab Technician at Rhino Labs
Yotuel PenaYotuel Pena
Facilities Manager at Smart LabsFacilities Manager at Smart Labs
Mpho Ephernia DibaneMpho Ephernia Dibane
IT Development Intern at Smart LabsIT Development Intern at Smart Labs