Effective Customer Service Representative with over five years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Hi, I’m
Roxanne Buck
2331 N Hwy 38, Brigham City,UT
Summary
Overview
9
years of professional experience
Work History
Smart Rhino LabsMurray, UT
Customer Service Representative
09.2018 - 05.2019
Job overview
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
WalmartPerry, UT
Pharmacy Technician / Greeter
12.2014 - 11.2018
Job overview
- Interpreted and processed medication orders under supervision of pharmacist.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Accurately selected, measured and combined prescription components to prepare custom orders.
- Checked medications for content, accuracy and completeness of all drug packaging and labeling.
ConvergysLogan, UT
Customer Service Representative
11.2010 - 03.2013
Job overview
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Education
Bridgerland Applied Technology CollegeLogan, UT
Technical School Diploma from Pharmacy Technician
05.2014
University Overview
Skills
- Problem-solving abilities
- Learning strategies
- Time management
- Technologically savvy
- Adaptive team player
- Critical thinking
- Conflict mediation
- Courteous demeanor
- Inbound and outbound calling
- Data entry
- Communication
- Positive attitude
Timeline
Customer Service Representative
Smart Rhino Labs
09.2018 - 05.2019
Pharmacy Technician / Greeter
Walmart
12.2014 - 11.2018
Customer Service Representative
Convergys
11.2010 - 03.2013
Bridgerland Applied Technology College
Technical School Diploma from Pharmacy Technician
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