Roxannee Jimenez
Montgomery,TX
Summary
Customer-Focused Concierge experienced in enhancing resident experiences and streamlining operations. Leveraged strong analytical, communication, and teamwork skills to adapt to new environments and solve complex problems. Committed to continuous learning and contributing to team success.
Overview
8
8
years of professional experience
Work History
Concierge
The Brightpointe at Rivershire
Conroe, TX
06.2025 - Current
- Streamlined resident check-in procedures, improving operational efficiency and reducing wait times.
- Mentored junior staff on best practices for concierge services and resident interactions.
- Implemented feedback systems to gather resident input, driving continuous improvement initiatives.
- Developed personalized care plans through collaboration with healthcare professionals and families.
Concierge
Avanti Senior Living
The Woodlands, TX
01.2021 - 02.2023
- Delivered exceptional customer service, enhancing resident satisfaction and experience.
- Managed front desk operations, ensuring effective communication among residents and staff.
- Coordinated transportation arrangements for residents, facilitating access to appointments and activities.
- Assisted in planning and executing community events, promoting resident engagement and participation.
Front Desk Receptionist
Egan Home Health and Hospice
Metairie, LA
04.2018 - 08.2020
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between healthcare teams and patients, enhancing service delivery.
- Maintained accurate patient records using electronic health record systems for efficient data management.
Education
Associate of Arts - Certified Professional Compliance Officer
Allied Health Careers
Harvey, LA02-2017
Associate of Applied Science - Practical Nursing
Delta Technical College
Slidell, LA11-2010
Skills
- Client relations
- Adaptability
- Telephone etiquette
- Problem resolution
- Community engagement
- Multitasking efficiency
- Initiative
- Phone communication
- Strong work ethic
Timeline
Concierge
The Brightpointe at Rivershire
06.2025 - Current
Concierge
Avanti Senior Living
01.2021 - 02.2023
Front Desk Receptionist
Egan Home Health and Hospice
04.2018 - 08.2020
Associate of Arts - Certified Professional Compliance Officer
Allied Health Careers
Associate of Applied Science - Practical Nursing
Delta Technical College