Roxanne Ragan
San Francisco,CA
Summary
Ambitious waitress/bartender with six years of experience in upscale establishments. Proven history of inspiring positivity, and productivity in employees. Dedicated to dynamic leadership, and top of the line customer service. Focused and reliable, bringing high enthusiasm, and extensive knowledge of food and drink safety practice. Excellent customer service, and conflict resolution skills.
Overview
7
7
years of professional experience
Work History
Bartender
Applebee's Neighborhood Grill & Bar
05.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Waitress
Bjs Restaurants Inc
02.2022 - 05.2023
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders and coordinated customer service.
- Greeted new customers, discussed specials and took drink orders.
Waitress
Hard Rock Cafe
04.2019 - 12.2019
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials and took drink orders.
- Assisted with bartending duties during high-volume shifts.
Waitress
Mels Drive Inn
03.2018 - 04.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Education
High School Diploma -
City College of San Francisco
San Francisco, CASkills
- Service Prioritization
- Menu Knowledge
- Quality Control Guidelines
- Billing and Payment Processing
- Check Payment Processing
- Seating Assignment Preparation
- Table Setting Arrangements
- Upselling Techniques
- Order Accuracy
- Price Memorization
- Cash Handling
- Accurate Money Handling
- Customer Needs Assessments
- Professional Relationships
- Bill Computation
- Relationship Management
- Drink preparation techniques
- Classic cocktails
- Garnishing drinks
Timeline
Bartender
Applebee's Neighborhood Grill & Bar
05.2024 - Current
Waitress
Bjs Restaurants Inc
02.2022 - 05.2023
Waitress
Hard Rock Cafe
04.2019 - 12.2019
Waitress
Mels Drive Inn
03.2018 - 04.2019
High School Diploma -
City College of San Francisco
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