Roxayda Ceballos Cataquet
Worcester,MA
Summary
Detail-oriented dispatcher with expertise in logistics coordination, documentation, and timely deliveries. Skilled in team leadership, problem-solving, and customer service. Seeking to transition into management by leveraging proven operational and communication skills.
Overview
4
4
years of professional experience
Work History
Control / Dispatcher
Newrest
Houston, Texas
01.2023 - 08.2025
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Monitored changes in delivery schedule and communicated changes to customers.
- Kept detailed and updated records of calls in physical and electronic databases.
- Investigated and resolved customer and vendor issues to retain business.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Addressed questions, problems or requests for service or equipment.
- Relayed work orders, messages or information using telephones or two-way radios.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Mentored junior team members and managed employee relationships.
Dispatcher
Allied Aviation Services Inc.
Houston, Texas
11.2022 - 01.2023
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Cabin Lead / Dispatcher
G2 Secured Staff
Houston, TX
05.2021 - 11.2022
- Followed safety, passenger and supply pre-flight checklists.
- Dealt with mechanical and passenger emergencies according to standards.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Kept cabin neat, clean and professional in appearance.
- Directed junior team members in proper duties and company regulations.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Monitored workflow and adjusted staff schedules accordingly.
- Conducted regular meetings with team members to discuss goals, objectives, deadlines.
- Received or prepared work orders.
Education
Computer Technology
Vocacional William Rivera Betancourt
Canovanas, Puerto Rico06.2019
Skills
- Customer Service
- Documentation and filing
- MS Office
- Time Management
- Verbal and Written Communication
- Leadership
- Planning & Organizing
- Decision-making
- Teamwork
- Strategic planning
- Dispatch Coordination
- Training new hires
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Control / Dispatcher
Newrest
01.2023 - 08.2025
Dispatcher
Allied Aviation Services Inc.
11.2022 - 01.2023
Cabin Lead / Dispatcher
G2 Secured Staff
05.2021 - 11.2022
Computer Technology
Vocacional William Rivera Betancourt
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