Roxie Kennedy
Administration Assistant
Phoenix,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
1
1
Language
Work History
STUDENT SERVICES COORDINATOR
Phoenix Truck Driving Institute
07.2022 - 05.2025
- Scan all pertinent documents into Campus Café System for all students
- Administer all drug screening and process all instant drug screens for immediate results
- Serve as backup for Job Placement Administrator and Receptionist
- Provide information to potential students
- Data entry of all student information
- Mail all Certi cates upon completion of CDL training
- Maintain all paper documents les
- Organized and allocated resources required to meet needs of 15 students and 3 instructors.
OFFICE ASSISTANT
Watson Williams Freight Agency, Inc.
Phoenix, AZ
05.2013 - 07.2022
- Completed necessary paperwork for insurance, invoicing, payments
- Answered phones, greeted customer
- Filed documents, distributed mail
- Dispatched trucks in-state and out-of-state
- Updated online freight information and work orders
- Managed Approximately 40 incoming calls, emails and faxes per from customer's.
OFFICE ASSISTANT
Whitewater, LLC
Phoenix, AZ
10.2011 - 05.2013
- Billing for 5-gallon customer's and R/O Customers
- Filing
- Collections
- Deposits
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Increased customer’satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Education
Master of Business Administration - Business Administration
Grand Canyon University
08.2023
Bachelor of Science - Accounting
Grand Canyon University
09.2021
Associate of Arts - Human Resources
Phoenix Community College
05.2021
Skills
Strong organization
Skill building
Problem-solving
Active listening
Time management
Data entry
Proofreading
Editing of documents
Timeline
STUDENT SERVICES COORDINATOR
Phoenix Truck Driving Institute
07.2022 - 05.2025
OFFICE ASSISTANT
Watson Williams Freight Agency, Inc.
05.2013 - 07.2022
OFFICE ASSISTANT
Whitewater, LLC
10.2011 - 05.2013
Bachelor of Science - Accounting
Grand Canyon University
Associate of Arts - Human Resources
Phoenix Community College
Master of Business Administration - Business Administration
Grand Canyon University