Roxie Tarr
Littleton,ME
Summary
Dedicated professional with a strong background in patient referral coordination and healthcare operations. Recognized for building collaborative relationships with providers, enhancing processes, and training staff to uphold high standards of patient care.
Overview
32
32
years of professional experience
Work History
Medical Referral Specialist
Houlton Regional Hospital
Houlton, ME
11.2011 - Current
- Coordinated patient referrals to specialists, ensuring timely access to necessary care.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Streamlined referral processes, reducing turnaround time and enhancing patient experience.
- Collaborated with healthcare providers to ensure adherence to referral protocols and guidelines.
- Trained new staff on referral procedures and use of healthcare management systems.
- Monitored referral outcomes, identifying trends to improve service delivery and patient satisfaction.
- Developed training materials for staff on best practices in medical referrals and documentation.
- Led initiatives to enhance communication between departments, fostering teamwork and operational efficiency.
- Verified insurance benefits and eligibility for office visits procedures before referring clients.
- Built professional relationships with service providers.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Obtained prior authorization for Out of state procedures.
Optometirc Assistant
Sheepscot Eye Associates
Boothbay Harbor, ME
01.2001 - 11.2011
- Assessed patient histories and vision needs for effective optometric care.
- Assisted with preliminary eye exams using diagnostic equipment and tools.
- Educated patients on lens options and eyewear maintenance procedures.
- Managed appointment scheduling to optimize clinic workflow and patient satisfaction.
- Trained new staff on office protocols and customer service standards.
- Coordinated inventory management to ensure availability of optical products.
- Collaborated with optometrists to ensure accurate patient follow-up care instructions.
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Educated patients on proper contact lens care, reducing the incidence of infections and complications.
- Maintained strict adherence to confidentiality protocols while handling sensitive patient data.
- Aided in the selection of eyeglass frames that best suited each patient''s face shape, style preferences, and prescription requirements.
- Kept up-to-date with the latest advancements in optometric care through continuous professional development opportunities.
- Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
- Managed billing processes efficiently, resolving any discrepancies promptly to maintain positive patient relationships.
- Ensured accuracy of patient records by diligently updating information during each visit or interaction.
- Increased repeat business through exceptional customer service and follow-up communications with patients about their eye care needs.
- Provided training support for new team members, sharing expertise on best practices in optometric assistance tasks.
- Coordinated referral processes between primary care physicians and specialist providers for seamless continuity of care.
- Helped patients with optical selections and dispensing to facilitate customer service.
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
Store Manager
RiteAid
Boothbay Harbor, ME
05.1994 - 11.2000
- Led team in achieving operational excellence through streamlined inventory management processes.
- Oversaw staff training programs to enhance customer service and product knowledge.
- Implemented effective merchandising strategies, increasing sales visibility and customer engagement.
- Drove adherence to safety protocols, ensuring compliance with regulatory standards and enhancing store safety culture.
- Developed schedules to optimize staffing levels, improving efficiency during peak hours.
- Executed strategic initiatives to improve store profitability through targeted promotions and community outreach programs.
- Fostered a collaborative work environment, mentoring staff to enhance performance and career development.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma -
Houlton High School
Houlton, MESkills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Healthcare regulations
- Medical billing
- Medical coding
- Referral coordination
- Pre-authorizations
- Strong organization
- Physician authorizations
- Patient scheduling
- Follow-up skills
- Confidentiality
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Cash handling
- Patient education
- Electronic health records
- Office administration
- Flexible schedule
- Computer proficiency
- Patient registration
- Filing systems
Timeline
Medical Referral Specialist
Houlton Regional Hospital
11.2011 - Current
Optometirc Assistant
Sheepscot Eye Associates
01.2001 - 11.2011
Store Manager
RiteAid
05.1994 - 11.2000
High School Diploma -
Houlton High School