ROY L BAKER
ROSHARON
Summary
10+ Years of experience working with ticket sales, adjustments, and assisting customers with issues Multiple years of assisting customers by phone 12+ years of customer service 10+ years of experience working in sports
Overview
12
12
years of professional experience
Work History
Box Office Supervisor
Houston Rockets
11.2022 - Current
- Evaluate associates each event
- Extensively help customers with ticket issue
- Work closely with head box office supervisor day to day
Tour Guide
Houston Astros
Houston
02.2020 - 12.2024
- Working close to Tour coordinator
- Showing off Minute Maid Park and giving in-depth detail of the history of the Houston Astros
Box Office Associate
Houston Rockets
Houston
09.2014 - 11.2022
- Greet customers at Box Office window.
- Present tickets to customers for will call requests purchase with cash or credit card.
- Assist customers with electronic tickets
Retail Sales Associate
Houston Astros
Houston
05.2013 - 10.2019
- Worked register, sales floor and performs general upkeep at Astros team store.
- Re-stocked shelves at the end of the night
- Helps prepare team store for business before and after night begins and ends.
- Greets customers while on sales floor.
Personal Training Counselor
LA Fitness
Missouri City
02.2015 - 06.2015
- Sold members of gym on Personal Training.
- Also, in charge of measurements with all customers who purchased training.
- Made calls to potential clients to set up appointments.
Education
GED -
UH-Downtown
Houston, TX03-2004
Some College (No Degree) - Communications
Texas Southern University
Houston, TXSkills
- Customer service
- Conflict resolution
- Cash handling
- Sports
- Problem solving
- Box office operations
- Staff supervision
Timeline
Box Office Supervisor
Houston Rockets
11.2022 - Current
Tour Guide
Houston Astros
02.2020 - 12.2024
Personal Training Counselor
LA Fitness
02.2015 - 06.2015
Box Office Associate
Houston Rockets
09.2014 - 11.2022
Retail Sales Associate
Houston Astros
05.2013 - 10.2019
GED -
UH-Downtown
Some College (No Degree) - Communications
Texas Southern University
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