Roy Beltran - Gonzalez
Davenport
Summary
Dynamic General Manager with a proven track record at MOD Pizza, excelling in operations management and team leadership. Enhanced customer satisfaction through innovative training programs and strategic marketing initiatives. Skilled in inventory management, I fostered a high-performing team, driving engagement and brand awareness while optimizing efficiency in a fast-paced environment. I have ran multiple Locations and have kept a high-performance at multiple locations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
MOD Pizza
01.2021 - Current
- Streamlined operations to enhance efficiency and reduce wait times in fast-paced environment.
- Led team in achieving consistent customer satisfaction through effective training and development programs.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Analyzed sales data to identify trends, adjusting strategies to meet changing market demands.
- Coordinated marketing initiatives that boosted community engagement and brand awareness within local markets.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Manager
Wendy's
01.2018 - 01.2021
- Implemented training programs, enhancing staff performance and service delivery standards.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and executed strategies to improve customer satisfaction scores consistently.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Bachelor of Arts - Business Administration And Management
Keiser University
Fort Lauderdale, FL05-2028
Skills
- Operations management
- Customer satisfaction
- Team leadership
- Training and development
- Inventory management
- Marketing strategy
- Performance monitoring
- Strategic planning
- Brand awareness
Certification
-Serv Safe Certified
-Serv safe Proctors
-Serv safe Instructor
Languages
Spanish
Timeline
General Manager
MOD Pizza
01.2021 - Current
Manager
Wendy's
01.2018 - 01.2021
Bachelor of Arts - Business Administration And Management
Keiser University