Roy B. Twisdale
Chapel Hill,NC
Summary
Dynamic sales professional with extensive experience at Johnson Lexus of Raleigh, excelling in customer relationship management and sales strategy. Proven track record in driving revenue growth and enhancing client satisfaction through effective deal negotiation and product expertise. Committed to fostering loyalty and delivering exceptional service in every interaction.
Overview
34
34
years of professional experience
Work History
Certified Pre-Owned Sales Consultant
Johnson Lexus of Raleigh
Raleigh, North Carolina
11.2017 - 06.2019
- Delivered exceptional service to clients exploring certified pre-owned vehicle options, enhancing customer satisfaction and loyalty.
- Engaged potential customers through effective phone and computer skills, ensuring accurate management of customer information.
- Completed ongoing training to maintain up-to-date knowledge of industry trends and product offerings, improving customer interactions.
General Manager
GRT Auto Sales
Durham, North Carolina
06.2015 - 10.2017
- Developed and implemented sales strategies and marketing initiatives to drive revenue growth.
- Managed daily operations of dealership, integrating sales and service departments for streamlined functionality.
- Maintained high customer service standards across dealership, fostering positive client relationships and loyalty.
Sales Consultant
Crown Honda
Durham, North Carolina
06.2011 - 06.2015
- Built strong relationships with clients, fostering customer satisfaction and encouraging repeat business.
- Delivered customer service by addressing inquiries, scheduling appointments, and closing deals, contributing to customer retention.
- Managed customer information and tracked sales using CRM software, enhancing organization and follow-up.
Independent Life Insurance Agent
Independent Life Insurance Agent
Durham, North Carolina
08.2007 - 05.2011
- Developed and nurtured a diverse client portfolio through strategic networking and personalized service.
- Guided clients in selecting life insurance policies tailored to their financial needs and goals.
- Monitored and ensured adherence to all state and federal insurance regulations.
Sales Manager
Nissan of Athens
Athens, Georgia
07.2003 - 07.2007
- Developed and implemented sales strategies to exceed dealership sales goals.
- Led team of sales associates, training and guiding to improve sales performance.
- Maintained high customer satisfaction through effective sales service.
Sub-Prime Finance Manager
Mark Jacobson Toyota
Durham, North Carolina
09.1999 - 07.2003
- Managed finance operations for subprime credit customers, negotiating favorable terms with lenders.
- Collaborated with sales team to structure customized deals aligning with customers’ financial needs.
- Verified compliance of financial transactions with dealership policies and industry regulations.
Finance Manager
Hendrick Automotive Group
Chapel Hill, North Carolina
07.1993 - 09.1999
- Led dealership finance department, streamlining customer financing and lease processes.
- Collaborated with sales team to facilitate seamless transition from vehicle sale to financing.
- Ensured compliance with industry regulations and company policies, safeguarding business integrity.
Dealer Account Manager
GMAC Dealer Financial Services
Raleigh, North Carolina
08.1989 - 07.1993
- Managed dealer accounts, strengthening relationships with dealership representatives to enhance collaboration.
- Supported dealers in securing financing options for vehicle inventory and customer purchases, facilitating smoother transactions.
- Reported account statuses and dealer financial health to senior management, providing insights for strategic decision-making.
Finance Manager
Star Automotive
Location
10.1985 - 08.1989
- Coordinated financial operations with banks and financial institutions to secure loans and leases.
- Led team to facilitate seamless financial transactions.
- Provided financial advice and support to customers during purchase process.
Education
Bachelor of Arts - Political Science, Education
University of North Carolina at Chapel Hill
Chapel Hill, North Carolina12-2023
Associate of Science -
Mount Olive College
Mount Olive, North Carolina05-1980
Skills
- CRM software proficiency
- Customer relationship management
- Client engagement
- Client retention
- Deal negotiation
- Sales performance
- Product expertise
Timeline
Certified Pre-Owned Sales Consultant
Johnson Lexus of Raleigh
11.2017 - 06.2019
General Manager
GRT Auto Sales
06.2015 - 10.2017
Sales Consultant
Crown Honda
06.2011 - 06.2015
Independent Life Insurance Agent
Independent Life Insurance Agent
08.2007 - 05.2011
Sales Manager
Nissan of Athens
07.2003 - 07.2007
Sub-Prime Finance Manager
Mark Jacobson Toyota
09.1999 - 07.2003
Finance Manager
Hendrick Automotive Group
07.1993 - 09.1999
Dealer Account Manager
GMAC Dealer Financial Services
08.1989 - 07.1993
Finance Manager
Star Automotive
10.1985 - 08.1989
Bachelor of Arts - Political Science, Education
University of North Carolina at Chapel Hill
Associate of Science -
Mount Olive College