Roy Carruth
Production Coordinator
Bartow,FL
Summary
Dynamic Service Technician with a proven track record at Petersen Industries, excelling in equipment troubleshooting and customer service. Recognized for enhancing customer satisfaction through timely resolutions and preventive maintenance. Adept at managing projects and fostering collaboration, ensuring high-quality outcomes while adapting to challenges. Committed to continuous improvement and technical excellence.
Overview
11
11
years of professional experience
Work History
Service Technician
Petersen Industries
02.2025 - 09.2025
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Explained diagnostic findings to customers and outlined repair or service options.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
CDL Truck Driver
Petersen Industries
11.2022 - 09.2025
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Foreman
Petersen Industries
04.2022 - 02.2025
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Inspected completed work to verify quality standards and compliance with criteria.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Implemented efficient work processes to boost overall productivity while reducing costs.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Reviewed project details to specify correct materials and equipment for job sites.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Assisted in the recruitment process for new team members, selecting candidates who demonstrated aptitude for success within the organization.
- Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
Production Coordinator
Petersen Industries
03.2018 - 04.2022
- Coordinated with production team to support productivity targets and deadline management.
- Supported continuous improvement initiatives by identifying areas for process optimization.
- Coordinated communication between departments, fostering a collaborative work environment.
- Created and maintained detailed reports and schedules of all production tasks.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Ensured timely delivery of projects by closely monitoring schedules and milestones.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Managed daily operations on the production floor, maintaining a safe and organized workspace.
- Boosted team productivity, assigning tasks according to individual strengths and capabilities.
- Reviewed in-house stock to determine materials availability for production jobs.
- Collaborated with cross-functional teams on special projects, contributing expertise as needed to meet objectives successfully.
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Optimized resource allocation by actively monitoring inventory levels and adjusting purchasing plans accordingly.
Welder
Petersen Industries
03.2015 - 03.2018
- Prepared welding equipment to perform advanced welding work.
- Welded in flat, horizontal, vertical, and overhead positions.
- Collaborated with team members for seamless project execution, improving overall productivity.
- Set up and operated shielded metal arc and gas metal arc welding equipment.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Troubleshot technical issues during the welding process, minimizing downtime on projects.
- Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Reduced workplace accidents through strict compliance with safety regulations and guidelines.
- Inspected welds and checked critical measurements to meet specifications.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
Education
High School Diploma -
Lake Wales High
Lake Wales, FL06.2009
Skills
Customer service
Timeline
Service Technician
Petersen Industries
02.2025 - 09.2025
CDL Truck Driver
Petersen Industries
11.2022 - 09.2025
Foreman
Petersen Industries
04.2022 - 02.2025
Production Coordinator
Petersen Industries
03.2018 - 04.2022
Welder
Petersen Industries
03.2015 - 03.2018
High School Diploma -
Lake Wales High