Roy Ceijas
Miami,Florida
Summary
Highly skilled and certified Fire Alarm Service Manager/Technician and Installer with over 10 years of experience in installation, maintenance, and repair of fire alarm systems. Possessing extensive technical expertise, I have a proven ability to troubleshoot complex systems, interpret blueprints, and ensure compliance with safety protocols. Exceptional customer service and clear communication skills allow for effective guidance on system functionalities. Dedicated professional strongly committed to safety, reliability, and team collaboration. Seeking opportunity to leverage technical knowledge in a challenging and fast-paced environment. Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fire Alarm Service Manager
Pye Barker Fire & Safety
07.2017 - Current
- Conducted thorough site assessments and collaborated with project teams to develop tailored fire alarm system installation plans based on client needs and building specifications
- Performed detailed installations, including drilling, wiring, and integrating electrical components to ensure safe and compliant system operation
- Managed rigorous testing protocols to verify the reliability and functionality of fire alarm systems, identifying and addressing issues proactively
- Educated clients on system functionality, usage, and safety, offering preventative maintenance tips and scheduling regular follow-ups to optimize system performance
- Spearheaded system upgrades and oversaw troubleshooting processes, demonstrating resourcefulness and a solutions-oriented approach in complex scenarios
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Fire Alarm Technician
Excell Alarm Systems
11.2013 - 07.2017
- Executed fire alarm installation projects across residential and commercial settings, with a strong focus on compliance and precision
- Interpreted blueprints and wiring diagrams to determine system placement, contributing to efficient and effective installation outcomes
- Provided comprehensive client briefings on alarm functionalities, troubleshooting techniques, and emergency response procedures
- Developed a strong reputation for reliability and attention to detail, resulting in consistently high client satisfaction ratings
Pest Control Technician
Guarantee Floridian
10.2010 - 11.2013
- Managed extensive client visits across Miami, averaging 200 miles daily, to address and resolve pest issues while providing excellent customer service
- Utilized strategic route planning and time management to maximize daily productivity, consistently meeting and exceeding operational targets
- Maintained high standards in client interactions, ensuring customer needs were met effectively and with professionalism
Education
High School Diploma -
Florida School of Excellence
Miami, FL01-2004
Skills
- Reporting and documentation
- Coaching and mentorship
- Program follow-up and assessment
- Productivity monitoring
- Conflict Resolution
- Performance reviewing
- Risk Management
- Quality Control
- Project Management
- Schedule oversight
- Process Optimization
- Negotiation
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Sales strategy
- Operations Management
- Employee Training
- Time management abilities
- Establishing vision
- Team scheduling
- Hospitality and accommodation
- Professionalism
- Adaptability
- Customer Relations
- Team building
- Reliability
- Performance Management
- Crisis Management
- Communication Skills
Certification
- MSHA Certification -Us Department of Labor 2024
- FASA Engineering Systems of Technology 2024
- Aerial & Scissor Lift Operation- Risk Control Consultants
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fire Alarm Service Manager
Pye Barker Fire & Safety
07.2017 - Current
Fire Alarm Technician
Excell Alarm Systems
11.2013 - 07.2017
Pest Control Technician
Guarantee Floridian
10.2010 - 11.2013
- MSHA Certification -Us Department of Labor 2024
- FASA Engineering Systems of Technology 2024
- Aerial & Scissor Lift Operation- Risk Control Consultants
High School Diploma -
Florida School of Excellence
Similar Profiles
Devante McPhersonDevante McPherson
Licensed Pipe Fitter at Pye Barker Fire SafetyLicensed Pipe Fitter at Pye Barker Fire Safety
Tamara BridgesTamara Bridges
Reginal Sales Representative at Pye- Barker Fire & SafetyReginal Sales Representative at Pye- Barker Fire & Safety
Allysa VanDykeAllysa VanDyke
Human Resources Generalist at Pye-Barker Fire & SafetyHuman Resources Generalist at Pye-Barker Fire & Safety