Roy Cortes

• Operational Planning & Execution

-Develop budgets, KPIs, and track performance

• Leadership & Team Building

-Lead, Mentor, and Develop Directors, Managers to build High

Quality Work Environments

• Innovation

-Worked directly with IT to develop, test, and implement computer

system processes

• Led 4 Distribution Centers with 1000+ employees at peak

• Streamlined supply chain processes to enhance operational efficiency across multiple departments.
• Led cross-functional teams in implementing strategic initiatives that improved overall performance metrics.
• Developed and executed training programs to mentor staff and increase productivity within operations.
• Analyzed operational workflows, identifying areas for improvement and implementing effective solutions.

• Led operational strategy to optimize inventory management and distribution processes.
• Managed cross-functional teams to enhance productivity and service levels across distribution center.
• Implemented continuous improvement initiatives, reducing lead times and increasing order accuracy.
• Developed training programs for staff, fostering a culture of safety and efficiency in operations.

• Analyzed performance metrics to drive data-informed decisions for operational enhancements.
• Streamlined supply chain workflows, improving coordination between vendors and internal departments.
• Oversaw budget management, ensuring cost-effective operations while maintaining quality standards.
• Collaborated with senior leadership to align distribution strategies with corporate objectives and market demands.

• Oversaw daily operations of service center, ensuring efficient workflow and customer satisfaction.
• Managed staff schedules and training programs to enhance team performance and service quality.
• Implemented process improvements, reducing turnaround time for garment alterations and repairs.
• Developed and maintained relationships with vendors to optimize inventory management and product quality.

• Analyzed customer feedback to identify areas for improvement in service delivery and client experience.
• Coordinated promotional events to drive sales while enhancing brand visibility within the community.
• Led initiatives to streamline operational procedures, increasing overall efficiency of service center functions.
• Mentored team members on best practices in customer service and operational excellence for continuous improvement.

• Oversaw daily operations to enhance service delivery and improve customer satisfaction.
• Developed training programs to enhance staff performance and operational efficiency.
• Managed inventory control systems to optimize stock levels and reduce discrepancies.
• Implemented process improvements that streamlined workflows and reduced service times.