Roy Cortez
Tulsa,OK
Summary
Hardworking and fast learning Automotive Technician with 2 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
5
5
years of professional experience
Work History
Automotive Technician
Benzin Motor Works
12.2021 - Current
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Advised customers on general vehicle condition, work performed and suggested future repairs.
Sales Representative
Tulsa's Best Auto
05.2020 - 09.2021
- Answered telephone and email inquiries from potential customers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
Walmart
03.2019 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - Automotive Mechanics
Tulsa Technology Center
Broken Arrow, OK05.2021
High School Diploma -
Broken Arrow Highschool
Broken Arrow05.2020
Skills
- Preventive Maintenance
- Changing Oil
- Parts Replacement
- Vehicle Inspection
- Chemical Disposal
- Customer Service
- Ticket Writing
- Problem-Solving
- Managing Parts
- Work Planning and Prioritization
- Strong Work Ethic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Automotive Technician
Benzin Motor Works
12.2021 - Current
Sales Representative
Tulsa's Best Auto
05.2020 - 09.2021
Sales Associate
Walmart
03.2019 - 04.2020
No Degree - Automotive Mechanics
Tulsa Technology Center
High School Diploma -
Broken Arrow Highschool
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