Roy Diaz
Denver,CO
Summary
Ambitious professional seeking a career change by currently completing Master's in Information Technology with a specialization in Cybersecurity and pursuing real-world experience to develop acquired skills. Offering strong understanding of device configuration, networking protocols and operating system specifications. Proficient in Windows and Linux OS and networks and eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.
Overview
6
6
years of professional experience
Work History
Bilingual Case Manager
Servicios de la Raza
2023.12 - Current
- Regularly utilize case management web portals while adhering to data access rules and policies in compliance with HIPAA
- Input client health information and progress notes into HIE system, upholding confidentiality best practices
- Create documentation guides on portal usage, data entry, and common system errors with screenshots
- Report site issues with network and systems to Home Office; assist maintenance staff with troubleshooting client router connectivity
- Understand impact of network downtime on client care; recommend maintenance strategies
- Adept at navigating EHR, patient engagement tools, and benefit management platforms securely on client behalf
Bilingual Case Manager
Allhealth Network
2022.10 - 2023.12
- Navigated electronic medical records system daily to input health data into accurate client files, requiring detail-oriented data entry and strong system proficiency
- Followed information security measures like frequent password rotations and encryption protocols to ensure protection of sensitive health data
- Submitted IT help desk tickets regarding any potential application outages or data exposure risks
Program Manager
Aurora Community Connection
2021.04 - 2022.10
- Managed confidential client database, ensuring proper cybersecurity controls like access limitations and encryption were in place
- Served as main point of contact for IT issues; submitted help desk tickets and communicated status with staff
- Researched best practices for nonprofit data governance to inform policy changes
- Created simplified how-to guides for client management software and data entry for employees
Housing Case Manager
Jewish Family Service
2020.01 - 2021.04
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Enhanced client self-sufficiency through t coordination of relevant community resources and services.
- Reduced homelessness rates in th community by successfully placing clients in permanent, affordable housing options.
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
Crisis Intervention Specialist
AtlantiCare Behavioral Health
2018.01 - 2020.01
- Increased client satisfaction with thorough assessments and tailored intervention plans.
- Reduced crisis response time by implementing streamlined communication protocols between team members.
- Prevented potential crises by proactively identifying triggers and risk factors in clients'' lives.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Enhanced community awareness of available resources by conducting outreach programs and presentations.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
Education
Master of Science - Information Technology - Cybersecurity
Capella University
Minneapolis, MN06.2025
Bachelors in Behavior Science -
Wilmington University
New Castle, DE05.2017
Skills
- Networks
- Cybersecurity best practices
- Information Systems
- Data analysis techniques
- Database management proficiency
- Information Security
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Bilingual Case Manager
Servicios de la Raza
2023.12 - Current
Bilingual Case Manager
Allhealth Network
2022.10 - 2023.12
Program Manager
Aurora Community Connection
2021.04 - 2022.10
Housing Case Manager
Jewish Family Service
2020.01 - 2021.04
Crisis Intervention Specialist
AtlantiCare Behavioral Health
2018.01 - 2020.01
Master of Science - Information Technology - Cybersecurity
Capella University
Bachelors in Behavior Science -
Wilmington University
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