Roy Malcolm
Irving,Tx
Summary
Reliable Shift Leader with 3+ years in food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
Certification
Work History
Shift Supervisor
Starbucks
Arlington, Tx
10 2023 - 12 2024
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Enforced company policies and regulations with employees.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Shift Supervisor
Wendy's
Las Colinas, Tx
10 2019 - 08 2024
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
Production Operator
Eriks Seal and Plastics
Grapevine, Tx
01 2022 - 12 2022
- Increased overall output by effectively managing resources and prioritizing tasks according to deadlines.
- Set up and adjusted machines for day-to-day operations.
- Inspected final products for defects and flaws using proper QA procedures.
- Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
Mixer Operator
TreeHouse Foods Inc.
Carrollton, Tx
01 2020 - 04 2021
- Reduced downtime by performing routine maintenance on mixing equipment and promptly addressing issues.
- Collaborated with team members to optimize workflow, resulting in increased production rates.
- Ensured consistent product quality by regularly inspecting finished batches and conducting tests.
- Adapted to changing circumstances by quickly learning new mixing recipes and processes as required, maintaining productivity levels during transitions.
- Demonstrated flexibility by cross-training on various equipment types, allowing for seamless coverage when needed due to absences or personnel shortages.
- Wore correct clothing and protective equipment for jobs.
Education
Diploma -
Camden Fairview High
05.2005
Criminal Justice
Grambling State University
05.2009
Skills
- Inventory control and record keeping
- Cash handling expertise
- Team Building
- Purchasing and procurement
- Equipment monitoring
- Assembly and production
- OSHA guidelines
Certification
- Inventory Control
- Food Safety and Quality
- Meeting Production Goals
- Inventory and Supply Management
- Labor and Food Cost Control
Timeline
Shift Supervisor
Starbucks
10 2023 - 12 2024
Shift Supervisor
Wendy's
10 2019 - 08 2024
Production Operator
Eriks Seal and Plastics
01 2022 - 12 2022
Mixer Operator
TreeHouse Foods Inc.
01 2020 - 04 2021
Diploma -
Camden Fairview High
Criminal Justice
Grambling State University