Roy Mitchell
Tucson,AZ
Summary
Results-driven Field Service Technician with a strong background in equipment installation, maintenance, and technical diagnostics. Known for effective problem-solving and collaboration, ensuring optimal equipment performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Field Service Technician
Atlas Copco Rental
Eloy, Arizona
01.2023 - Current
- Installed and serviced rental equipment at customer sites.
- Conducted routine maintenance on compressors and generators.
- Diagnosed technical issues and performed necessary repairs.
- Collaborated with clients to understand equipment needs and solutions.
- Coordinated logistics for timely delivery of rental equipment to clients.
- Responded promptly to emergency service requests from clients.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Monitored system performance remotely through data analysis methods such as telemetry readings.
service technician
Oracle Ford
Oracle, Arizona
01.2014 - 12.2022
- Diagnosed and repaired vehicle issues using advanced diagnostic tools.
- Collaborated with service advisors to determine customer needs and expectations.
- Trained junior technicians on equipment use and repair techniques.
- Communicated effectively with customers regarding service recommendations.
- Assisted in developing streamlined processes for service operations efficiency.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
Education
Associate Of Applied Science (AAS) - Automotive Technology
Arizona College
Glendale, Arizona, AZ08-1996
Skills
- Equipment installation and maintenance
- Technical diagnostics and repairs
- Telemetry analysis
- Customer relationship management
- Workflow optimization
- Team collaboration
- Problem solving
- Effective communication
Timeline
Field Service Technician
Atlas Copco Rental
01.2023 - Current
service technician
Oracle Ford
01.2014 - 12.2022
Associate Of Applied Science (AAS) - Automotive Technology
Arizona College