Roy Mullen
Salt Lake City,UT
Summary
Organized and dependable candidate with a proven track record of successfully managing multiple priorities with a positive attitude. Experienced in working in all departments, adaptable and capable of taking on added responsibilities to meet team goals. Detail-oriented and strong organizational skills make for a valuable team player who can handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate leader eager to secure the MST ASM position and continue utilizing strong organizational skills to drive success.
Overview
24
24
years of professional experience
Work History
Department Supervisor Electrical/Plumbing
Lowe's Home Improvement
07.2023 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Inventory management.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 11 employees, delegated tasks and held each employee accountable for completing assignments.
- Leading by example using the SMART customer service model and the Big 3 priority. As a result, my team has been able to provide an excellent customer experience and drive sale.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Enhanced department efficiency by streamlining processes and implementing new strategies.
MWD Field Engineer
Gordon Technologies
09.2021 - 05.2023
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and fast-paced environment.
Millwork Sales Specialist
Lowe's Home Improvement
07.2020 - 09.2021
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences including follow-up phone calls.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
- Resolved customer issues promptly, resulting in high levels of client satisfaction and repeat business.
- Conducted post-installation follow-ups with clients, reinforcing positive experiences and addressing any concerns promptly to ensure complete satisfaction.
Electrical Department Supervisor
Lowe's Home Improvement
08.2016 - 06.2017
- Worked with talent pipeline within electrical department and store to support overall business needs.
- Planned and prioritized actions together with team that had clear impact on electrical product sales.
- Managed recruitment, training, development and succession planning for electrica department team in line with company best practices.
- Evaluated and managed performance of department team members, gave regular feedback and executed dialogues, development plans and follow-ups.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Primarily responsible for planning, scheduling, monitoring, and successfully implementing all non-selling operations.
- Facilitated store ability to provide customer shopping experience and maximize sales and profitability.
- Responsible for critical support processes including receiving and stocking inventory.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
District Merchandising Manager
The Home Depot
07.2000 - 02.2014
- Experienced retail manager with years of experience in highly demanding and quality focused position.
- Managed over 60 employees including 10 Department Supervisors.
- Possess expertise in planning, coordination and authoring of detailed plans within retail and personal home improvement space with focus on internal and external customer communication.
- Provided organizational leadership with understanding of and ability to communicate all aspects of complex work environment.
- Effectively evaluated, planned and executed challenging assignments.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Monitored inventory levels and avoided shortages with timely replenishment of stock
Skills
- Customer Service
- Project Management
- Merchandise Presentation
- Seasonal Resets
- Accurate POG Audits
- Partner/Vendor Management
- Negotiation Expertise with Store Leadership
- Mentor
- Hiring/Training
- Planning/Organization
- Problem Solving
- Time Management
- Workplace Safety
Accomplishments
Honorably discharged from The United States Navy.
Timeline
Department Supervisor Electrical/Plumbing
Lowe's Home Improvement
07.2023 - Current
MWD Field Engineer
Gordon Technologies
09.2021 - 05.2023
Millwork Sales Specialist
Lowe's Home Improvement
07.2020 - 09.2021
Electrical Department Supervisor
Lowe's Home Improvement
08.2016 - 06.2017
District Merchandising Manager
The Home Depot
07.2000 - 02.2014
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