Roy Ortiz
Bronx
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
CCNY Mathematics Department
New York
01.2024 - 05.2025
- Managed sales of texts and workbooks with accurate cash/card handling and inventory tracking; coordinated room bookings and exam logistics for 600+ students.
- Streamlined workflows for mail, records, and inventory; created quick-answer guides for common requests to improve response time.
- Advised on placement, course sequences, tutoring, and department policies to assist high volumes of walk-ins and calls.
Mathematics Tutor
Artino Mathematics Tutoring Center (CCNY)
New York
09.2023 - 05.2024
- Tutored College Algebra/Trig, Precalculus and Calculus I-II in one-on-one and small-group sessions.
- Emphasized problem decomposition, identified error patterns, and created tailored study plans, tracking progress of recurring students weekly.
- Developed targeted worksheets and step-by-step outlines, leading exam-review workshops during peak weeks to enhance student understanding.
Teaching Assistant
CIPASS Math Summer Bridge
New York
07.2023 - 08.2023
- Facilitated problem-solving workshops and office hours; created tailored practice sets aligned with weekly curriculum to improve student understanding.
- Conducted diagnostic assessments and collaborated with instructors to track progress, reinforcing prerequisite skills essential for STEM success.
- Guided 50+ incoming students in College Algebra, Trigonometry, and Precalculus to enhance foundational math skills.
Customer Service Representative
New York
10.2021 - 07.2022
- Assisted customers with inquiries and product concerns efficiently.
- Processed customer orders and returns accurately and promptly.
- Delivered storefront customer support and processed orders and payments, recognized for reliability during peak hours.
Youth Counselor
Beam Center
Governors Island
07.2021 - 09.2021
- Provided individual counseling sessions to support youth in personal challenges and decision-making.
- Facilitated group discussions to enhance youth communication and emotional expression.
- Developed engaging activities to promote teamwork and problem-solving skills among participants.
- Supervised and mentored youth, enforced safety procedures, and facilitated group projects to enhance teamwork skills.
Education
B.E. - Electrical Engineering
The City College of New York – Grove School of Engineering
160 Convent Ave, New York, NY, 1003105-2027
Skills
- Microsoft 365 and Google Workspace
- Student advising
- MATLAB
- Python fundamentals
- C fundamentals
- Multisim/LTSpice
- Oscilloscopes and function generators
- Soldering and breadboarding
- 7-segment displays and BCD counters
ADDITIONAL EXPERIENCE
- Customer Service Representative — 908 2nd Ave (NYC) Oct 2021 – Jul 2022
- Provided storefront customer support; processed orders and payments; recognized for reliability during peak hours.
- Youth Counselor — Beam Camp City, Governors Island Jul 2021 – Sep 2021
- Supervised and mentored youth; enforced safety procedures; facilitated group projects that built teamwork.
LEADERSHIP & SERVICE
- Workshop Lead, Artino Tutoring — Organized and delivered multi-course review sessions; mentored peers on tutoring practices and shared worksheets adopted by other tutors.
- Front Desk Point of Contact — During peak registration periods, coordinated triage, prioritized student queues and kept staff informed using the quick-answer guide I wrote.
- CIPASS Study Group Facilitator — Co-led study groups and set weekly goals and check-ins for participants; encouraged inclusive participation and accountability.
- Youth Counselor — Led daily activity groups and modeled safe, positive communication for campers; earned trust from families and staff.
Timeline
Front Desk Receptionist
CCNY Mathematics Department
01.2024 - 05.2025
Mathematics Tutor
Artino Mathematics Tutoring Center (CCNY)
09.2023 - 05.2024
Teaching Assistant
CIPASS Math Summer Bridge
07.2023 - 08.2023
Customer Service Representative
10.2021 - 07.2022
Youth Counselor
Beam Center
07.2021 - 09.2021
B.E. - Electrical Engineering
The City College of New York – Grove School of Engineering