Roy Reina
San Antonio,Texas
Summary
Passionate about working with youth in the mental health field. Skilled team player with strong background in both adult and youth substance use and mental health environments. Kind, direct leadership style to manage multiple staff members. Able to safely navigate deescalation of client crises. Works well independently to handle assignments while fostering a positive, fun work culture. Motivated leader, quick learner with good computer abilities and works well under pressure. Skilled Mental Health Technician working towards a BSW degree and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.
Overview
8
8
years of professional experience
Work History
Mental Health Technician Manager
Nexus Neurorecovery Center
12.2023 - Current
- Responsible for overseeing the operations of a residential facility, ensuring the provision of quality care and services to residents
- Coordinated programs and maintained compliance with relevant regulations and minimum standards
- Responsible for staff hiring and training, budget management, scheduling, and creating a safe and supportive living environment
- Enhanced residents' quality of life and ensured their rights were respected
- Provided strong leadership, communication, and problem-solving skills.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Residential Program Manager
Innova Recovery Center
02.2023 - 11.2023
- Responsible for overseeing the operations of a residential facility, ensuring the provision of quality care and services to residents
- Coordinated programs and maintained compliance with relevant regulations and minimum standards
- Responsible for staff hiring and training, budget management, and creating a safe and supportive living environment
- Addressed behavioral challenges with clients through positive reinforcement and communicated with families
- Enhanced residents' quality of life and ensured their rights were respected
- Provided strong leadership, communication, and problem-solving skills.
Direct Care Supervisor
Innova Recovery Center
10.2022 - 02.2023
- Responsible for overseeing the daily operations of the facility, ensuring high-quality and efficient patient care
- Coordinated schedules, managed patient care plans, and performed administrative tasks such as record-keeping and budgeting
- Provided leadership, understanding of healthcare regulations, and the ability to handle high-stress situations
- Implemented training and mentoring for staff to adhere to facility policies and procedures
- Maintained a safe, clean, and supportive environment for patients and staff
- Communicated effectively with patients, families, and healthcare professionals
- Ensured the delivery of high-quality care aligned with the organization's mission and values.
Supervisor
Rise Recovery
08.2020 - 10.2022
- Collaborated closely with school administration to help students recover from substance use
- Provided educational presentations to school staff, clinicians, and community partners
- Collaborated with team and partner members to identify and accomplish agency objectives
- Demonstrated self-reliance and met work-related needs
- Built community through collaboration, operations, openness, and availability.
Youth Program Supervisor
Rise Recovery
06.2018 - 08.2020
- Coached individuals, families, and groups as part of the recovery process
- Oversaw management and execution of state grants to ensure compliance and integrity
- Helped members transition and rebuild lives through empowerment and skills
- Organized schedules and assignments to maximize efficiency among staff and ensure program effectiveness
- Identified goals based on individual desires and fostered hope, healing, and life full of purpose.
Adult Program Supervisor
Rise Recovery
08.2016 - 06.2018
- Coordinated with Bexar County Probation and Pretrial Departments to provide structured services to mandated individuals
- Guided clients in crisis to access recovery-oriented systems of care, including assisting with admission at inpatient facilities
- Collaborated with senior staff members to provide united leadership to employees
- Explained significant eligibility requirements, program benefits, and program requirements to potential clients
- Promoted organization within the community through talks, connecting with locals, and soliciting partnerships.
Education
BSW - Social Work
Angelo State University
San Angelo, TX05.2025
Associate of Arts and Science - Social Work
San Antonio College
San Antonio, TX05.2022
Skills
- Behavior Management
- Patient Safety Management
- De-Escalation Techniques
- Suicide Prevention
- Substance abuse awareness
- Anger Management
- Mental Health First Aid
- Psychoeducation Delivery
- Heartsaver CPR AED
- Satori Alternative to Managing Aggression (SAMA)
- Rapport Building
- Problem-Solving
Timeline
Mental Health Technician Manager
Nexus Neurorecovery Center
12.2023 - Current
Residential Program Manager
Innova Recovery Center
02.2023 - 11.2023
Direct Care Supervisor
Innova Recovery Center
10.2022 - 02.2023
Supervisor
Rise Recovery
08.2020 - 10.2022
Youth Program Supervisor
Rise Recovery
06.2018 - 08.2020
Adult Program Supervisor
Rise Recovery
08.2016 - 06.2018
BSW - Social Work
Angelo State University
Associate of Arts and Science - Social Work
San Antonio College
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