Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roy Rodriguez

Sylmar,CA

Summary

Motivated individual with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

9
9
years of professional experience

Work History

Front Desk Agent

Hilton Garden Inn Hotel
Valencia, CA
01.2024 - Current
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.

Swimming Pool Technician

Transparent Pool Solutions
Sylmar, CA
07.2022 - 04.2024
  • Performed basic repairs and maintenance service to maintain pool functionality.
  • Safely handle hazardous chemicals such as sodium or calcium hypochlorite, diatomaceous earth, carbon dioxide and test kit materials.
  • Performed regular maintenance and repair of pool pumps, filters, chlorinators, heaters, and other equipment.

EMT-Basic

Mission Ambulance Inc.
Corona, CA
07.2020 - 07.2022
  • Took vital signs and blood pressure to observe patient's condition and prepare appropriate resources and medical procedures.
  • Documented patient information, condition and treatment while protecting confidentiality and patient rights.
  • Responded to emergency calls to provide immediate medical assistance and transportation to medical facility.

Counter Salesperson

SCP Distributors, POOLCORP
Riverside, CA
08.2015 - 01.2020
  • Consistently met or exceeded monthly sales goals set by management team.
  • Developed strong rapport with customers to drive repeat business.
  • Provided advice on products, services, and promotions to customers.

Education

High School Diploma -

Valley View High School
Moreno Valley, CA
06-2015

Skills

  • Guest Relations
  • Listening Skills
  • Oral and written communications
  • Problem-solving skills
  • Customer Service

Timeline

Front Desk Agent

Hilton Garden Inn Hotel
01.2024 - Current

Swimming Pool Technician

Transparent Pool Solutions
07.2022 - 04.2024

EMT-Basic

Mission Ambulance Inc.
07.2020 - 07.2022

Counter Salesperson

SCP Distributors, POOLCORP
08.2015 - 01.2020

High School Diploma -

Valley View High School

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Roy Rodriguez