Roy Saldana
East Elmhurst,NY
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Server
Carroll Place
Manhattan, NY
08.2018 - Current
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
- Presented menus and answered questions regarding items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Served food and beverages to patrons and confirmed complete orders.
Server
Cotta
Manhattan, NY
02.2021 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Delivered products to customer locations on time.
- Understood and followed oral and written directions.
Education
Some College (No Degree) -
Borough of Manhattan Community College of The City University of New York
New York, NYHigh School Diploma -
Newtown High School
Elmhurst, NYSkills
- Food Running
- Table Bussing
- Order Management
- Food Inspection
- Guest Engagement
- Supply Restocking
- Table Setting
- Beverage Preparation
- Sales Techniques
- Point of Sale (POS) System Operations
- Food Station Setup
- High-Volume Dining
- Menu Knowledge
- Positive and Professional
- Suggestive Selling
- Item Promotion
- Liquor, Wine, and Food Service
- Special Dietary Requirements
- POS Operation
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Server
Cotta
02.2021 - 08.2023
Server
Carroll Place
08.2018 - Current
Some College (No Degree) -
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Newtown High School
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