Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Roy Swaney

Fort Worth,TX

Summary

IT professional with more than five years of experience providing Tier 2 support, managing networks, and supporting audiovisual systems. Skilled in troubleshooting Windows PCs, Linux Servers, and a Microsoft 365 environment, with additional background in user training, volunteer coordination, and technology leadership in educational and church settings. Experienced in Power Apps/Power Automate, PowerShell, and some Python for workflow improvement and automation. Recognized for clear communication, dependable execution, and the ability to keep classrooms, conference rooms, and live events running smoothly.

Overview

20
20
years of professional experience

Work History

Engineer II

Salient Global Technologies
03.2020 - Current
  • Provide Tier 2 end-user support for ~50 users in a Microsoft 365 environment; resolve ticket escalations involving Windows devices, Teams conferencing, and digital signage.
  • Operate and improve the helpdesk, transitioning from Freshdesk and Atera to a self-built ticketing system running on PowerApps and SharePoint.
  • Manage three conference rooms, ensuring reliable Teams integration, displays, speakers, and cameras.
  • Administer a networked lab with multiple servers and switches; configure Cisco IOS devices and troubleshoot connectivity and hardware issues.
  • Lead virtualization migration from VMware vSphere/ESXi to Proxmox VE; deploy Linux and Windows VMs and provision servers via iLO/iDRAC.
  • Configure and maintain TP-Link wired and wireless network with an MDF + 4 IDFs; provide VPN access to designated devices.
  • Maintain a Lorex security system with 30+ cameras, ensuring high reliability with minimal downtime.
  • Support business applications including KnowBe4 for email security and TimeClockPlus for employee time tracking.
  • Use PowerShell, Python, and HTML to develop solutions; recently built a conference-room calendar system and a script that consolidates all user license fees.
  • Mentor two junior administrators who advanced to full system administrator roles.
  • Collaborate with IT colleagues across three locations to standardize operations.

Music Minister

St. Paul United Methodist Church
05.2008 - Current
  • Direct musicians for weekly services and special events, help set up systems for sound, projection, and live streaming.
  • Help the A/V team operate a multi-mic soundboard, wireless systems, and sanctuary projectors under time-sensitive conditions.
  • Build and maintain IT infrastructure; provide training for staff and volunteers.
  • Manage a yearly music budget.

Private Voice Teacher

Keller ISD
08.2013 - 03.2020
  • Taught vocal pedagogy and prepared students for auditions; multiple students made the Texas All-State Choir.
  • Translated complex instruction into practical steps—a strength carried into technology training and documentation.

Band & Choir Director

Calvary Christian Academy
08.2005 - 05.2008
  • Directed 5 ensembles and prepared students for national competition.
  • Planned and executed concerts, coordinated volunteers, set up and broke down sound equipment.
  • Wrote lesson plans and created assignments and tests to increase students’ competencies.

Education

B.A. - Vocal Performance

Certification
Fort Worth, TX
05.2003

Skills

  • Tier 2 Support
  • Helpdesk/Ticketing (Freshdesk, Atera, PowerApps/SharePoint)
  • Windows 10/11
  • Microsoft 365/Exchange
  • Azure AD
  • OneDrive & SharePoint Migrations
  • Linux Administration
  • Cisco IOS
  • VMware vSphere/ESXi → Proxmox VE
  • Wireless Networks (TP-Link, multi-IDF)
  • VPN
  • Security Cameras (Lorex, 30 devices)
  • Intune (policy management)
  • PowerShell
  • Power Apps/Automate
  • Conference/Classroom A/V Support
  • Soundboard & Projection Systems
  • Asset Management
  • Documentation & Training
  • Supervision & Mentorship
  • Budget Management

Timeline

Engineer II

Salient Global Technologies
03.2020 - Current

Private Voice Teacher

Keller ISD
08.2013 - 03.2020

Music Minister

St. Paul United Methodist Church
05.2008 - Current

Band & Choir Director

Calvary Christian Academy
08.2005 - 05.2008

B.A. - Vocal Performance

Certification

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