Roy Taylor

• Led team to achieve sales targets through effective training and performance management.
• Implemented inventory control processes to minimize loss and ensure stock availability.
• Enhanced customer experience by developing and maintaining service standards.
• Streamlined store operations, improving efficiency in daily workflows and task execution.
• Coordinated staff scheduling to optimize labor costs while meeting customer demand.
• Fostered a positive work environment that encouraged employee engagement and retention.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Rotated merchandise and displays to feature new products and promotions.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
• Optimized checkout process to reduce wait times, improving customer satisfaction scores.

• Assisted in managing daily store operations, ensuring compliance with company policies.
• Collaborated with team to optimize inventory management and reduce stock discrepancies.
• Supported training and onboarding of new staff to enhance team effectiveness.
• Maintained high standards of customer service, resolving issues promptly to improve satisfaction.
• Implemented merchandising strategies to increase product visibility and sales performance.
• Monitored cash handling procedures to ensure accuracy and security during transactions.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Open store a minimum of 2 days a week & close the store 2 nights per week. Authorize & sign for refunds & transaction voids, count register tills, deposit money in bank. Assist in cash accountability, key control, and adherence to company security practices & cash control procedures. Manage store in manager's absence. Assist Store Manager with scheduling employees, ensuring scheduling coverage, entering payroll information into computer, assessing work completion, & following up with employees regarding performance. Assist Store Manager in providing training for employees. At Store Manager direction, order drop-shipments & other areas of store. Assist manager in following ordering practices to ensure the meeting of in-stock targets; assist the Store Manager in reviewing ordering plan, seasonal direction and inventory management issues on a weekly basis. Assist with the stocking & storage of merchandise; unload trucks. Ensure that merchandise is presented according to established practices , utilize merchandise fixtures properly including presentation, product pricing and signage. Assist in plan-o-gram implementation & maintenance. Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, & facility controls.If directed by Store Manager, conduct safety meetings, assist store manager in maintaining a clean, well-organized store and facilitating a safe & secure working & shopping environment. Provide customer service leadership. Follow company policies & procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications. Assist Store Manager in ensuring employee compliance.Assist Store Manager in completing all paperwork and documentation according to guidelines and deadlines.