Roy Turner
Houston,TX
Summary
Senior Manager with extensive experience in retail and supply chain management, adept at enhancing delivery processes and driving customer satisfaction. Demonstrated success in team leadership, financial analysis, and establishing key performance indicators to achieve strategic operational goals.
Overview
14
14
years of professional experience
Work History
SENIOR MARKET DELIVERY LOCATION MANAGER
Lowes Home Improvement
Houston, Texas
07.2021 - 10.2025
- Managed inventory control, optimized stock levels, and reduced shrink to below 1% through effective monitoring.
- Established key performance indicators to monitor logistics performance and drive continuous improvement efforts.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Conducted regular store visits to ensure compliance with service standards, enhancing customer satisfaction to achieve an overall goal of 90% or better.
- Evaluated store performance using data analysis tools, identified improvement areas, and implemented targeted action plans for growth.
- Tracked production and quality control systems to proactively identify deficiencies.
EXECUTIVE TEAM LEADER, LOGISTICS OPERATIONS
Target Corporation
Houston, Texas
09.2019 - 07.2021
- Overseen grocery, general merchandise and Food and Beverage operations Via Pizza Hut & Starbucks with yearly sales being 30 million
- Implemented inventory management practices that increased stock accuracy and reduced shrinkage rates.
- Reduced operational risks by organizing data to accurately forecast performance.
- Oversaw opening procedures to ensure store readiness for customers and closing procedures and recommended changes to enhance efficiency of daily activities.
- Improved store operations by establishing communication channels among team members and implementing scheduling practices.
- Enhanced team productivity by providing leadership, guidance, and support to direct reports.
- Arranged merchandise to showcase new products effectively and displays to feature new products and promotions.
ASSISTANT STORE MANAGER
HEB Grocery
Houston, Texas
11.2011 - 06.2019
- Oversee total store operations, with an avg sales totaling up to 1.3 million per week
- Managed store budget for maximum profitability, ensuring cost-effective measures in purchasing decisions and labor allocation.
- Achieved consistent sales growth with targeted marketing campaigns, in-store promotions, and seasonal merchandise displays.
- Coordinated promotional sales, seasonal celebrations, and in-store demonstrations to increase foot traffic and revenue.
- Led team meetings to communicate performance expectations, company updates, and policy changes, fostering a cohesive workforce.
- Enhanced customer satisfaction by ensuring a well-stocked and organized store environment and promptly addressing concerns.
Education
High School Diploma -
Booker T Washington Highschool For Engineering Professionals
Houston, Texas05-2008
Bachelor - Business Management
Texas Southern University
Houston, TXSkills
- Team Leadership
- Budgeting and financial analysis
- Problem solving and conflict resolution
- Supply Chain Optimization
- Customer Relationship Management
- Strategic planning
- Conflict resolution
Timeline
SENIOR MARKET DELIVERY LOCATION MANAGER
Lowes Home Improvement
07.2021 - 10.2025
EXECUTIVE TEAM LEADER, LOGISTICS OPERATIONS
Target Corporation
09.2019 - 07.2021
ASSISTANT STORE MANAGER
HEB Grocery
11.2011 - 06.2019
High School Diploma -
Booker T Washington Highschool For Engineering Professionals
Bachelor - Business Management
Texas Southern University