Roy A. Gaton-Padilla
Benton Harbor,MI
Summary
General manager with a strong work ethic, highly motivated to tackle fresh challenges and acquire new skills. Committed to enhancing guest satisfaction and achieving company business objectives.
Overview
8
8
years of professional experience
Work History
General Manager
Country Inn & Suites By Radisson
2023.11 - Current
- Manage budget to support company financial goals.
- Analyze trends, data, and rates to increase profitability.
- Negotiate competitive group rates to attract business.
- Increased sales from last year
- Prioritize resources to maintain and improve the property.
- Successfully ensured we met brand standards and passed QA inspection.
- Conduct employee recruiting, hiring, training, and evaluations.
- Train employees in customer service skills resulting in consistent high marks from guests.
Hotel Front Desk Receptionist
Courtyard by Marriott
2023.06 - 2023.09
Hotel Front Desk Receptionist
Country Inn & Suites By Radisson
2023.03 - 2023.11
- Ensure guests feel welcome with warm and courteous customer service.
- Collaborate with team members to handle guests requirements from check-in through check-out.
- Promote Hotel Rewards Program.
- Oversee night auditing of daily room occupancy and hotel revenue.
- Follow company security procedures to maintain a safe environment for guests and employees.
Assistant Event Coordinator
C.K. Zander LLC
2016.10 - 2023.02
- Managed the logistics of events varying in size, scope and budget.
- Coordinated with vendors and our team members to successfully bring to life client's vision.
- Provided excellent customer service while working high stress environments.
Education
High School Diploma -
Avocado Grove Home School
Homestead, FL05.2015
Skills
- Adaptable
- Resilient
- Problem Solving
- Conflict De-Escalation
- Dedicated
- Customer Service
- Communication skills
- Time management
Languages
English (Native)
Spanish (Intermediate)
Volunteer Work
Lotus House Women's Shelter
International Relief Haiti
Church Welcoming Committee
Building Project Mexico
Timeline
General Manager
Country Inn & Suites By Radisson
2023.11 - Current
Hotel Front Desk Receptionist
Courtyard by Marriott
2023.06 - 2023.09
Hotel Front Desk Receptionist
Country Inn & Suites By Radisson
2023.03 - 2023.11
Assistant Event Coordinator
C.K. Zander LLC
2016.10 - 2023.02
High School Diploma -
Avocado Grove Home School
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