Felesha Boring
Youngtown,USA
Summary
Quick learner, over-achiever, self-driven leader. Dependable, responsible, adaptable.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
25
25
years of professional experience
Work History
General Manager
Mr. Pickles Sandwich Shop
10.2023 - Current
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Director of Store Performance
Subway
01.2023 - 10.2023
- Company Overview: Freshfoods, Arizona
- Managing eight Area Directors building on their skill-sets for a successful career and restaurant
- In current role, am responsible for assisting in leading a team of 64 different restaurants including managers and their employees
- Supporting managers through verifying weekly inventory accuracy and food orders, aiding in training employees, managing multiple schedules and helping coordinate shift coverage
- Liaison to restaurant team and office team/upper management through managing vendors, equipment ordering, repairs, and reviewing PnLs reports to ensure profitability is in-line with company standards, keeping track of store sales trends and comparison to year over year
- I also aid in keeping Online scheduling and employee maintenance is up-to-date as well as new employees on-boarding and E-verification is correct and complete
- Freshfoods, Arizona
Area Director
Subway
01.2006 - 01.2023
- Company Overview: Glendale/Peoria/Surprise/Phoenix (West Valley) Arizona
- Multiple positions across multiple franchisees, each building on the skill-set from prior roles
- In current role, am responsible for leading a team of 14 different restaurants including managers and their employees
- Supporting managers through verifying weekly inventory accuracy and food orders, aiding in training employees, managing multiple schedules and helping coordinate shift coverage
- Liaison to restaurant team and office team/upper management through managing vendors, equipment ordering, repairs, and reviewing PnLs reports to ensure profitability is in-line with company standards, keeping track of store sales trends and comparison to year over year
- In my time with Subway I have received 2 Manager of the Year rewards for the state of Arizona as well as store of the month several times
- Glendale/Peoria/Surprise/Phoenix (West Valley) Arizona
Bus Aide
Glendale School District
01.2008 - 01.2010
- Aiding in safe transportation of students, ensuring all operational standards are upheld with the best interests of the students and the school district in mind
Cook
Agave
01.2006 - 01.2007
- Executing tickets in a timely manner; upholding all food and safety guidelines, ensuring quality control and accuracy of all orders
Home Health Aide
HNeuarltshe
01.2000 - 01.2006
- Aiding in general wellbeing and health management of clients in their personal environment
Education
Culinary Degree -
Le Cordon Bleu
Scottsdale, AZBachelor of Arts - Business Management
University of Phoenix
Tempe, AZ07-2016
Skills
- Quick learner
- Over-achiever
- Self-driven leader
- Dependable
- Responsible
- Adaptable
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
References
- Pacey Rodriguez, (480) 793-0078, Area Director at Subway
- Meggan Callis, (623) 628-1946, Office manager at Subway
- Sherrie Rodriguez, (480) 452-8022, Director of operations for subway and Co-worker at Mr.Pickles
- Amber Dhillon, (480) 338-9234, Area Director at Subway
- Lacey Ingrahm, (480) 993-5262, Personal reference
Timeline
General Manager
Mr. Pickles Sandwich Shop
10.2023 - Current
Director of Store Performance
Subway
01.2023 - 10.2023
Bus Aide
Glendale School District
01.2008 - 01.2010
Area Director
Subway
01.2006 - 01.2023
Cook
Agave
01.2006 - 01.2007
Home Health Aide
HNeuarltshe
01.2000 - 01.2006
Culinary Degree -
Le Cordon Bleu
Bachelor of Arts - Business Management
University of Phoenix
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