Royal Patterson
Customer Service, Data Entry
Crawfordville,Florida
Summary
Astute Business Owner successful in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalizing on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Owner/Operator
A Puppy Parlor
Phenix City, United States
12.2016 - 07.2020
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained up-to-date administrative records to monitor operational conditions.
- Optimized team hiring, training and performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Discovered areas of improvement by generating quarterly operational and sales reports.
Dog Groomer
Paws Kountry
Phenix City, AL
05.2013 - 04.2016
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Professional Dog Groomer
Yuppy Puppy
Phenix City, AL
04.2010 - 05.2013
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Cleaned tear stains from fur using safe chemical cleansers.
- Trimmed nails using clippers and grinders.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Managed facility laundry, cleaning and restocking.
- Followed specific food and water schedules for different animal species.
- Followed pet care instructions for dietary needs and medication regimens.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Met with clients to discuss cut and style preferences prior to caring for animals.
Accounts Payable Clerk
Commando Military Supply
Columbus, GA
02.2009 - 12.2011
- Investigated daily variances and corrected errors to resolve discrepancies.
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained good working relationships with vendors and resolved disputes.
- Reported financial data and updated financial records in ledgers and journals.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Education
No Degree - Business Management
Chattahoochee Valley Community College
Phenix City, AL 08.2010 - 02.2011
High School Diploma -
Smiths Station High School
Smiths Station, AL 08.2000 - 05.2005
Skills
Client Service
undefinedTimeline
Owner/Operator
A Puppy Parlor
12.2016 - 07.2020
Dog Groomer
Paws Kountry
05.2013 - 04.2016
No Degree - Business Management
Chattahoochee Valley Community College
08.2010 - 02.2011
Professional Dog Groomer
Yuppy Puppy
04.2010 - 05.2013
Accounts Payable Clerk
Commando Military Supply
02.2009 - 12.2011
High School Diploma -
Smiths Station High School
08.2000 - 05.2005
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