Royale Smith
Cleveland,OH
Summary
Motivated and success-driven individual with significant experience at Cleveland Clinic, excelling in office management and team collaboration. Proven ability to enhance workflow efficiency and lead administrative staff effectively. Skilled in data analysis and customer service, consistently delivering high-quality support and fostering positive relationships within the organization.
Overview
12
12
years of professional experience
Work History
Administrator Program Coordinator II
Cleveland Clinic
Cleveland, OH
07.2020 - Current
- Answered incoming calls and responded to customer inquiries.
- Compiled statistical data from various sources for analysis.
- Provided general administrative support to staff members.
- Coordinated meetings, conferences, travel arrangements.
- Maintained filing system for important documents such as contracts and invoices.
- Responded promptly to customer complaints in a professional manner.
- Administered benefits programs, including health insurance and retirement plans.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Maintained positive working relationship with fellow staff and management.
- Led team meetings to communicate updates, gather feedback, and align on goals.
Clinical Nutrition Assistant
Metro Health Hospital
Cleveland, OH
06.2017 - 06.2020
- Provided guidance and support to patients during times when they are experiencing difficulty following a prescribed diet plan.
- Educated staff members about nutrition-related issues such as proper portion sizes and special diets.
- Responded promptly to requests from dietitians regarding changes or updates to patient meal plans.
- Gathered data from medical records for the purpose of completing nutritional assessments.
- Performed administrative tasks such as scheduling appointments, ordering supplies, filing paperwork.
- Utilized computer software programs designed specifically for tracking dietary information accurately.
Customer Support Partner
Metro Health Hospital
Cleveland, OH
06.2015 - 06.2017
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Provided nutritional advice to residents and patients regarding their diet plans.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Delivered meals to residents and patients in their rooms when requested.
- Observed special diets prescribed by physicians or nutritionists.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Maintained a safe working environment by following all safety protocols.
- Stocked supplies in dining areas as needed.
Food Service Worker
Metro Health Hospital
Cleveland, OH
06.2013 - 06.2015
- Assisted with inventory management and restocking supplies as needed.
- Ensured that all foods were prepared according to health department regulations.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Replenished condiments at customer tables as needed.
- Prepared beverages such as coffee, tea, soda.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Assisted in the preparation of food items according to recipes and instructions.
Education
High School Diploma -
John F. Kennedy
Cleveland06-2010
Bachelor of Science - Health Care Administration
Columbia Southern University
Orange Beach, ALSkills
- Office management
- Team collaboration
- Customer service
- Employee supervision
- Scheduling
- Leadership
Timeline
Administrator Program Coordinator II
Cleveland Clinic
07.2020 - Current
Clinical Nutrition Assistant
Metro Health Hospital
06.2017 - 06.2020
Customer Support Partner
Metro Health Hospital
06.2015 - 06.2017
Food Service Worker
Metro Health Hospital
06.2013 - 06.2015
High School Diploma -
John F. Kennedy
Bachelor of Science - Health Care Administration
Columbia Southern University
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