Royale Weaselboy
Billings,MT
Summary
Accomplished Assistant Manager at Florence Coffee Shop, adept in staff supervision and customer relations, significantly improved customer satisfaction. Skilled in money handling and team motivation, my leadership at Best Western Hotel enhanced team efficiency and productivity. Expert in employee coaching, I excel in fostering professional growth and operational excellence.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Florence Coffee Shop
Missoula, MT
06.2016 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Supervisor Of Housekeeping/Night Auditor/Breakfast
Best Western Hotel
Missoula, MT
05.2011 - 09.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Machine Operator
Sun Mountain Lumber
Deer Lodge, MT
11.2008 - 04.2010
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Replenished materials and supplies as needed to maintain production.
- Maintained equipment performance by lubricating and cleaning components.
Personal Care Assistant/Medical Technician
BSW
Butte, MT
03.2005 - 10.2007
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Work Planning and Prioritization
- Professional and Courteous
- Good Judgment
- Team Development
- Employee Coaching and Mentoring
Timeline
Assistant Manager
Florence Coffee Shop
06.2016 - 07.2021
Supervisor Of Housekeeping/Night Auditor/Breakfast
Best Western Hotel
05.2011 - 09.2015
Machine Operator
Sun Mountain Lumber
11.2008 - 04.2010
Personal Care Assistant/Medical Technician
BSW
03.2005 - 10.2007