Royanna Moreno
Victorville,CA
Summary
Driven and compassionate professional with experience at Walmart and Highland Care Center, excelling in customer service and attention to detail. Demonstrated ability to enhance customer and patient satisfaction through efficient planning and empathetic care. Proven track record in teamwork and communication, consistently meeting quality goals and improving service delivery.
Overview
2025
2025
years of professional experience
Work History
Personal Shopper
Walmart
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Cna
Highland Care Center
Redlands, CA
07.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Cna Certificate - Cna
Victor Valley Collage
Victorville, CA06.2024
High School Diploma - Basic Study
Options For Youth
Victorville, CA05.2017
Skills
- Empathy
- Attention to detail
- Communication
- Decision-making
- Patient relations
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Reliability
Timeline
Cna
Highland Care Center
07.2024 - Current
Personal Shopper
Walmart
Cna Certificate - Cna
Victor Valley Collage
High School Diploma - Basic Study
Options For Youth