royce wise
Jacksonville,FL
Summary
Dynamic customer service professional with proven expertise at Xfinity Comcast, adept at resolving conflicts and enhancing customer loyalty. Skilled in cash handling and complaint resolution, I consistently deliver exceptional service while maintaining composure in high-pressure situations. Committed to fostering positive customer experiences and driving repeat business.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Winn Dixie Supermarket
Jacksonville, FL
04.2022 - Current
Assisted in maintaining an organized retail environment.
Customer Service Representative
Xfinity Comcast
Jacksonville, FL
01.2019 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Computer And Information Systems
Fscj
Jacksonville, FL05.2011
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- Refund handling
- POS system operation
- Customer inquiries
- Payment collection
- Merchandise restocking
- Up-selling techniques
- Retail merchandising
- Data entry proficiency
- Product merchandising
Timeline
Customer Service Cashier
Winn Dixie Supermarket
04.2022 - Current
Customer Service Representative
Xfinity Comcast
01.2019 - 03.2022
Computer And Information Systems
Fscj