Royce K.K. Ogawa
Las Vegas,NV
Summary
Dynamic Manager at Poke Express with a proven track record in leadership and employee coaching. Expert in time management and problem-solving, I effectively resolved customer complaints and optimized inventory levels, reducing waste. My ability to inspire teamwork and maintain professionalism during crises has consistently enhanced operational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Poke Express
Las Vegas, NV
10.2022 - Current
- Executed thorough opening, closing, and shift-change procedures to uphold operational standards daily.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership during times of organizational change or crisis situations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Spring Valley High School
3750 S Buffalo Dr.05.2024
Skills
- Time management
- Organization
- Problem solving
- Teamwork
- Leadership
- Customer service
- Team leadership
- Employee coaching and mentoring
Volunteer Work
New Hope Las Vegas Church
- Children's Ministry Guest Services Leader
May 2018 - Present
- Discussed policies and procedures of child care center with parents.
- Participated in professional development opportunities related to child care best practices.
- Performed light housekeeping duties related to child care such as tidying up play areas, monitored classroom activities to ensure safety and quality care of children.
- Maintained child care and safety until released to parent or guardian.
- Participated in team meetings regarding new initiatives or changes to existing programs involving the care of the children.
References
Poke Express Owners
- Roy Ogawa - (702) 336-1547 // pokeexpresscraig@gmail.com
- Rochelle Ogawa - (808) 358-6878 // pokeexpresscraig@gmail.com
New Hope Las Vegas Church
- Elizabeth Tongaloa - (702) 576-5971 // childrenofhopeteam2@aol.com / Liz@newhopelasvegas.com
- Viane Tongaloa - (702) 204-0278
Certification
- Food Handler Safety Card
Timeline
Manager
Poke Express
10.2022 - Current
High School Diploma -
Spring Valley High School
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