Royer Matos Gonzalez
Freeland,PA
Summary
Dynamic Assistant Manager at Sublime Home Improvements with a proven track record in enhancing customer satisfaction and fostering team motivation. Skilled in problem-solving and staff supervision, I effectively resolved complaints and optimized inventory management, contributing to a positive work environment and improved operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Sublime Home Improvements
Little Ferry, NJ
01.2019 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
North Bergen Highschool
North Bergen, NJSkills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff supervision
- Task delegation
- Employee scheduling
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Sublime Home Improvements
01.2019 - 03.2025
North Bergen Highschool