ROYIONA WILEY
Kansas City,MO
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
6
6
years of professional experience
Work History
STORE MANAGER
City Gear
01.2023 - Current
- Starting as a sales associate, promoted to assistant manager within three months led me to becoming a store manager
- Gaining knowledge and providing knowledge on a full range of services, including hiring/firing, processing and merchandising shipment, training associates on daily tasks like order fulfillment, markdowns, social media, merchandising, etc
CASHIER
Office Depot
01.2021 - 01.2023
- In store associate for a printing company
- Maintained customer sales, upselling merchandise, and providing exceptional customer service
STORE MANAGER
Lady Footlocker
01.2019 - 01.2021
- Assisted with hiring/firing associates, managing sales and business operations, inventory audit, and many more aspects of the business
Education
BACHELOR OF SCIENCE - CRIMINAL JUSTICE, MINOR IN HUMAN RESOURCES
Colorado Technical University
07.2022
Skills
- Computer skills and literacy
- Cashflow planning and management
- Problem-solving
- Team leadership and coaching
- Visual merchandising
- Social media promoting
- Exceptional communication
- Adaptability
- Customer service
Accomplishments
- Exceeded monthly store sales goals of 2% sales gain VS. LY sales months in a row.
- Recruited 4 successful new managers within one year.
- Achieved an increase in social media engagement by introducing reels and TikTok creations for an increase in followings within social media platforms.
Social Media Committee
Our social media committee consists of us taking high quality pictures to post on our districts social media profiles. We capture efficient pictures of release products, as well as daily products received in shipment throughout the week. One of our priorities is to remind customers of upcoming release products as well as any forthcoming events.
Timeline
STORE MANAGER
City Gear
01.2023 - Current
CASHIER
Office Depot
01.2021 - 01.2023
STORE MANAGER
Lady Footlocker
01.2019 - 01.2021
BACHELOR OF SCIENCE - CRIMINAL JUSTICE, MINOR IN HUMAN RESOURCES
Colorado Technical University
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