Roylan Riveron
Sales Expert
Miami,FL
Summary
Customer-focused AT&T Retail Sales Consultant with 10 years of experience in technology sales, customer support, and resolving real-time device and service issues in high-volume environments. Known for strong communication, attention to detail, and staying calm under pressure while documenting account changes accurately. Currently pursuing an Associate’s degree in Cybersecurity and seeking to transition internally into an entry-level IT Support / Technical Support role at AT&T, with long-term growth in technology and security.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Retail Sales Consultant
AT&T
Miami, FL
01.2024 - Current
- Support customers with mobile device troubleshooting, service connectivity, activations, upgrades, and account changes while ensuring accuracy in documentation.
- Educate customers on device setup, security settings, and best practices to improve customer experience.
- Contributed to improving team performance by sharing best practices in sales techniques.
- Stay current on device releases, network changes, and system updates to provide accurate technical guidance.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Resolved customer complaints promptly, while maintaining a positive brand image.
International Logistics Executive
Total Quality Logistics (TQL)
01.2023 - 2024
- Managed time-sensitive loads requiring strong attention to detail, process compliance, and fast problem-solving.
- Communicated daily with multiple drivers, brokers, and companies by phone and email to prevent delays and resolve issues quickly.
- Presented product offerings to international customers, generating interest from new prospects and increasing brand visibility.
- Coordinated logistics for timely product delivery, ensuring customer satisfaction and minimizing any disruptions in the supply chain.
- Exceeded sales targets consistently through proactive prospecting, negotiation skills, and relationship-building efforts.
Signature Sales Rep / Interim Experience Manager
T-Mobile (Flagship Location)
01.2016 - 01.2023
- Provided hands-on support for smartphones, tablets, and connected devices (setup, troubleshooting, resets, data transfers, and account access).
- Diagnosed customer issues by isolating root causes, testing solutions, and escalating when needed.
- Coached and mentored employees on device knowledge, customer experience, and process accuracy.
- Expanded customer base through cold calling, networking, and relationship building.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Education
Associate of Science - Cybersecurity
University of Phoenix
Tempe, AZ01-2028
High School Diploma -
Westland Hialeah Senior High School
Hialeah, FL06.2014
Skills
- Technical Troubleshooting (devices, connectivity, accounts)
- iOS/Android Setup & Support
- Handling customer complaints
- Calm problem-solving
- Attention to detail
- Customer Support & Issue Resolution
- Network Basics (Wi-Fi, LTE/5G, SIM/eSIM, resets)
- Clear Communication (non-technical to technical)
- Root Cause Thinking & Problem Solving
- Documentation & Process Accuracy
- Fast learning
- Strong work ethic, negotiation, and closing sales
Timeline
Retail Sales Consultant
AT&T
01.2024 - Current
International Logistics Executive
Total Quality Logistics (TQL)
01.2023 - 2024
Signature Sales Rep / Interim Experience Manager
T-Mobile (Flagship Location)
01.2016 - 01.2023
Associate of Science - Cybersecurity
University of Phoenix
High School Diploma -
Westland Hialeah Senior High School