Adam Pawelczyk
Fort Worth,TX
Summary
Competent Service and Sales Professional well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant
AT&T
Fort Worth, TX
09.2014 - Current
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues with customer mobile devices and laptops.
- Explained technical information in clear terms to non-technical individuals to promote better understanding of their equipment, services, and software.
- Maintained peak customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Assistant Store Manager
RadioShack
Fort Worth, TX
06.2010 - 09.2014
- Assisted customers in identifying and configuring appropriate technical hardware for their needs. Including, but not limited to, configuring networking equipment, soldering PCBs, and creating custom data cables.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Telesales Representative
Hotels.com
Arlington, TX
06.2009 - 06.2010
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Answered constant flow of customer calls with minimal wait times.
- Managed over 40 customer calls per day.
Education
Bachelor of Science - Political Science
Indiana University East
Richmond, IN12.2022
Some College (No Degree) - Philosophy And Religious Studies
Texas Christian University
Fort Worth, TX | 2008-2009Associate of Arts - Liberal Arts And General Studies
Collin County Community College District
Plano, TX05.2008
Skills
- Technical Support
- Efficient and Detail-Oriented
- Configuring Devices
- Troubleshooting and Assistance
- Computer Hardware Knowledge
- Microsoft Operating Systems
- Mac Systems
- Virtual Machine Configuration and Networking
- Resolving Complaints
- Strategic Problem-Solving
Certification
- Cisco Certified Network Associate | Expected January 2023
- CompTIA A+ | Expected October 2022
Timeline
Retail Sales Consultant
AT&T
09.2014 - Current
Assistant Store Manager
RadioShack
06.2010 - 09.2014
Telesales Representative
Hotels.com
06.2009 - 06.2010
Bachelor of Science - Political Science
Indiana University East
Some College (No Degree) - Philosophy And Religious Studies
Texas Christian University
Associate of Arts - Liberal Arts And General Studies
Collin County Community College District
Similar Profiles
Eonna SmithEonna Smith
Telephone Sales Representative at AT&TTelephone Sales Representative at AT&T
Katie BryanKatie Bryan
Lead Project /Senior Program Manager at AT&TLead Project /Senior Program Manager at AT&T
Brooks RubinoBrooks Rubino
Client Solutions Executive II at AT&TClient Solutions Executive II at AT&T
Victor RodriguezVictor Rodriguez
Specialist Systems Administrator at AT&TSpecialist Systems Administrator at AT&T
Juan MaldonadoJuan Maldonado
Batch Plant Operator at PSCBatch Plant Operator at PSC