ZIA MUFTI
Everett,WA
Summary
Motivated professional with strong communication and customer service skills, offering experience in retail, sales, and e-commerce operations. Skilled in upselling, building rapport, and using Technology to enhance customer retention and satisfaction. Dedicated to building lasting customer relationships and identifying new business opportunities.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant
Comcast Xfinity
Lynnwood, WA
09.2024 - Current
- Customer service: Help customers with account statements, bill payments, and service requests.
- Recommend products and services, and upgrade customer services.
- Finding new customers and seeking out new business opportunities.
- Maintaining knowledge of Xfinity products and services, including competitive information.
- Promotion of Xfinity products and services.
- Preparing quotes, processing applications, and maintaining customer records.
- Providing accurate information about promotions, customer programs, and products to help drive high customer retention.
- Helping customers complete purchases, locate items, and join reward programs.
- Handling cash transactions accurately while adhering to established security procedures.
Car Sales Consultant
Hyundai of Seattle
Seattle, WA
06.2021 - 09.2024
- Consistently achieve and exceed sales targets in a high-volume dealership, contributing to the dealership's standing as one of the top performers in the Pacific Northwest.
- Guide customers through the car buying process, from initial inquiries to finalizing sales, ensuring a smooth and satisfying experience.
- Stay updated on product knowledge and industry trends, attending regular training sessions to provide informed recommendations to customers.
- Build long-term relationships with customers, leading to repeat business and referrals.
E-Commerce Team Member & Shipping Assistant
3R Technologies
Seattle, WA
02.2021 - 05.2021
- Supported the lifecycle management of e-commerce products, handling order processing, inventory management, and shipping logistics.
- Played a key role in maintaining smooth operations during peak periods, ensuring timely and accurate order fulfillment.
Order Picker And Sortation Associate
Amazon Fulfillment and Delivery Centre DSE4
Everett, WA
07.2020 - 12.2020
- Accurately picked orders from shelves and organized them for delivery.
- Helped with picking and packing, pallet building, and light assembly.
- Adept at following safety guidelines while working on the warehouse floor.
- Expertise in using barcode scanners to ensure the accuracy of order picking.
- Moved cartons and totes from conveyor belts and placed them on pallets or carts.
- Used computer to enter data and check on product status.
Car Sales Consultant
Hyundai of Kirkland
Kirkland, WA
09.2019 - 06.2020
- Successfully closed deals on new and used vehicles, achieving high customer satisfaction and contributing to the dealership's profitability.
- Maintained a comprehensive understanding of the inventory and its features to assist customers with their needs effectively.
- Managed the complete sales process, from understanding customer needs to finalizing financing and paperwork.
Owner/Manager
Dress Inn Apparel Concern
Lahore, Pakistan
09.2013 - 06.2019
- Owned and operated a successful men's clothing store, overseeing all aspects of the business including inventory management, customer service, and marketing.
- Developed a loyal customer base through personalized service and a keen understanding of fashion trends.
Owner/Manager
786 Cellular Zone
Lahore, Pakistan
12.2010 - 06.2013
- Managed a cell phone sales and repair store, handling sales, repairs, and customer inquiries for leading brands such as Nokia, Samsung, and Motorola.
- Successfully expanded the business by introducing new product lines and services.
Assistant Key Accounts Franchise Manager
Ashrafi Foods Ltd
Karachi, Pakistan
03.2004 - 12.2007
- Strategically planned and executed the expansion of franchise stores, significantly increasing market presence for Ashrafi Foods in the region.
- Negotiated deals with potential franchisees, ensuring favorable terms and successful openings.
- Recommended changes or updates based on feedback from customers or other stakeholders.
- Monitored franchisee operations, providing guidance and support as needed.
Assistant Branch Manager
Global Marketing Services (Pvt) Limited
Karachi, Pakistan
03.2002 - 01.2004
- Led a direct marketing team for major brands like Unilever and Nestle, focusing on territory growth and brand visibility.
- Increased sales through targeted marketing campaigns and effective customer relationship management.
Customer and Network Operations Assistant
Cyber Internet Services Ltd
Lahore, Pakistan
01.2000 - 03.2002
- Provided technical support and network operations assistance, improving customer service for Pakistan's largest internet service provider.
- Enhanced problem resolution processes, contributing to increased customer satisfaction.
Education
Certification - MCSE 2000
Softlogic Institute of Computer Language
Model Town Lahore Pakistan04.2001
Bachelor of Arts - Economics, Political Science, English
Government College of Science
Wahdat Road, Iqbal Town Lahore Pakistan03.2000
Skills
- Building rapport
- Retail Sales
- Dealership Experience
- CRM Software
- Customer Retention
- Handling customer complaints and Billing Inquiries
- Network Administration
- E-commerce
- Technical Support
- Communication Skills
- Writing Skills
- Microsoft Office
- Negotiation
- Upselling strategies
Certification
- Driver's License WA
- Chauffeur Limousine Expired Renewable WA
- Commercial Driving Learner Permit Expired Renewable WA
Languages
English
Punjabi
Urdu
Timeline
Retail Sales Consultant
Comcast Xfinity
09.2024 - Current
Car Sales Consultant
Hyundai of Seattle
06.2021 - 09.2024
E-Commerce Team Member & Shipping Assistant
3R Technologies
02.2021 - 05.2021
Order Picker And Sortation Associate
Amazon Fulfillment and Delivery Centre DSE4
07.2020 - 12.2020
Car Sales Consultant
Hyundai of Kirkland
09.2019 - 06.2020
Owner/Manager
Dress Inn Apparel Concern
09.2013 - 06.2019
Owner/Manager
786 Cellular Zone
12.2010 - 06.2013
Assistant Key Accounts Franchise Manager
Ashrafi Foods Ltd
03.2004 - 12.2007
Assistant Branch Manager
Global Marketing Services (Pvt) Limited
03.2002 - 01.2004
Customer and Network Operations Assistant
Cyber Internet Services Ltd
01.2000 - 03.2002
Certification - MCSE 2000
Softlogic Institute of Computer Language
Bachelor of Arts - Economics, Political Science, English
Government College of Science