Summary
Overview
Work History
Education
Skills
Timeline
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Antonio Norris

Sterling Heights

Summary

Tech-savvy and customer-focused professional with a strong background in retail telecommunications and hands-on technical support. Currently working as a Retail Sales Consultant at AT&T, where I assist customers with device setup, internet services, troubleshooting, and smart home technology. Known for quickly grasping new systems, explaining complex tech in simple terms, and delivering personalized solutions. Eager to bring my technical aptitude, problem-solving skills, and commitment to safety and precision into the electrical industry as I pursue the next step in my career.

Overview

9
9
years of professional experience

Work History

Retail Sales Consultant

AT&T Mobility
09.2022 - Current
  • Provide expert support in device activation, data transfer, troubleshooting, and technical issues to ensure customer satisfaction.
  • Maintain up-to-date knowledge of evolving technologies, product launches, and promotional campaigns to provide accurate, recommendations.
  • Cultivate long-term customer relationships through attentive service, proactive follow-ups, and in-depth product knowledge, resulting in increased loyalty and retention.
  • Provide personalized technology consultations, guiding customers through device setup, wireless and broadband service selection, and smart-home integrations.
  • Consistently exceeded monthly sales targets via needs-based selling, cross-sells, and promotions.

Team Supervisor

Doubletree By Hilton
06.2018 - 02.2020
  • Managed scheduling, training, and performance of banquet staff, maintaining efficiency and morale in a fast-paced environment.
  • Led a team of service professionals, ensuring five-star hospitality standards, with amazing presentation, and service delivery.
  • Collaborated with event planners, culinary teams, and hotel management to orchestrate tailored dining experiences that aligned with client expectations and luxury brand standards.
  • Overseen execution of high-profile banquets, galas, corporate conferences, and exclusive VIP events for distinguished guests.
  • Ensure strict compliance with health, safety, and hospitality protocols while upholding the hotel’s reputation for excellence
  • Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
  • Partnered with management to train and develop team member skillsets and competencies.

Team Supervisor

Polka Restaurant & Beer Cafe
06.2016 - 05.2018
  • Overseen beverage program operations, including inventory, menu planning, staffing, and compliance with health and safety standards.
  • Trained bartenders and serving staff on cocktail techniques, service protocols, and POS systems, elevating efficiency and quality.
  • Fostered premium guest experiences through personalized drink recommendations and polished service.

Education

High School Diploma -

Fitzgerald High School
Warren, MI
05-2015

Skills

  • Technical support
  • Communication & team collaboration
  • Problem solving
  • Technical skills
  • Product demonstrations
  • Building rapport

Timeline

Retail Sales Consultant

AT&T Mobility
09.2022 - Current

Team Supervisor

Doubletree By Hilton
06.2018 - 02.2020

Team Supervisor

Polka Restaurant & Beer Cafe
06.2016 - 05.2018

High School Diploma -

Fitzgerald High School

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