ROZA BALCHA
Memphis,USA
Summary
Dynamic Customs Trade Specialist with FedEx expertise in compliance and documentation. Proven problem solver with meticulous attention to detail, adept at training and mentoring staff. Successfully resolved complex import/export issues, enhancing operational efficiency. Skilled in data management and handling escalations, driving team success through collaboration and strategic planning.
Overview
8
8
years of professional experience
Work History
Customs Trade Specialists
FedEx
Memphis, Tennessee
10.2024 - Current
- Prepared documentation for customs clearance, ensuring compliance with international laws to facilitate smooth operations.
- Trained new staff on customs procedures and software tools, enhancing team knowledge and efficiency.
- Resolved questions or complaints concerning import and export processes from internal departments or external parties such as customers or vendors.
- Executed special projects assigned by management, delivering results on time and aligning with organizational goals.
Account Review Team ( ART )
Walmart
Memphis, TN
10.2023 - 02.2024
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Collaborated with team members to define project objectives and ensure timely completion.
- Partnered with diverse coworkers to resolve product and service issues while achieving team goals.
Lead sales representative
T-Mobile
Memphis, TN
01.2021 - 01.2022
- Updated knowledge of product portfolio to effectively communicate features, advantages, benefits, and applications to clients.
- Trained and mentored new associates on product knowledge and customer service techniques to enhance team capability.
- Led team meetings to align on performance metrics and set actionable goals.
Store Manager
Baskin Robins
Memphis, TN
02.2018 - 06.2019
- Recruited, trained, and supervised new employees to enhance team capability.
- Monitored employee performance and identified gaps to implement corrective measures.
- Monitored inventory levels and placed orders to ensure optimal stock availability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Education
GED -
Memphis Catholic
Memphis, TNSkills
- Customs regulations
- Regulatory compliance
- Data Management
- Attention to detail
- Handling Escalations
- Problem solving
- Adaptability
- Training
Languages
- English, Fluent Speaking
- Amharic, Fluent Speaking
- Arabic, Intermediate Speaking
Timeline
Customs Trade Specialists
FedEx
10.2024 - Current
Account Review Team ( ART )
Walmart
10.2023 - 02.2024
Lead sales representative
T-Mobile
01.2021 - 01.2022
Store Manager
Baskin Robins
02.2018 - 06.2019
GED -
Memphis Catholic