Rozalyn Marc-Aurele
Sacramento,CA
Summary
Accomplished server supervisor demonstrating consistent excellence in restaurant operations throughout five-year period. Excelling in exceptional customer service, and personalized food and beverage recommendations. Skilled in tableside service and effective upselling, I foster a positive team environment while ensuring guest satisfaction and safety. Committed to enhancing dining experiences through strong communication, and a positive demeanor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Professional Server
Seasons 52
Sacramento, CA
08.2024 - 05.2025
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Maintained high standards of customer service during peak hours to enhance guest experience.
- Collaborated with fellow servers for large parties, optimizing service efficiency.
- Delivered food and beverages accurately and promptly, meeting customer expectations.
- Communicated effectively with chefs regarding menu inquiries, dietary needs, and allergies.
- Set up banquet functions according to instructions provided by banquet captain or manager.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Server Supervisor
Buca Di Beppo
Sacramento, CA
08.2020 - 08.2024
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Trained new servers on proper food handling techniques.
- Performed regular inventory checks of food items, beverages, and other supplies.
Education
High School Diploma -
Vintage High Shool
Napa, CA06-2020
Skills
- Service prioritization
- Tableside service expertise
- Exceptional customer service
- Efficient multitasking
- Strong communication skills
- Adaptive learning
- Effective customer upselling
- Liquor, wine, and food service
Certification
- Food handlers certificate
- RBS certified
Timeline
Professional Server
Seasons 52
08.2024 - 05.2025
Server Supervisor
Buca Di Beppo
08.2020 - 08.2024
High School Diploma -
Vintage High Shool